Hotel Concierge

The Ellison Hotel is seeking a passionate and dedicated Hotel Concierge to join our vibrant team. As a cornerstone of our guests' experience, the Concierge plays a pivotal role in ensuring that every visitor enjoys a seamless and memorable stay. This position requires a unique blend of hospitality, interpersonal skills, and problem-solving capabilities. Our ideal candidate has a deep knowledge of local attractions, dining, and entertainment, alongside a genuine desire to assist guests in fulfilling their needs and enhancing their experience while at The Ellison. You will be the first point of contact for inquiries and will be responsible for providing insightful recommendations and personalized services. Working in a fast-paced environment, your ability to juggle multiple tasks while maintaining a calm and friendly demeanor is vital. We pride ourselves on creating a warm and welcoming atmosphere, and we seek a team player who embodies our commitment to exceptional guest service. If you are enthusiastic, proactive, and enjoy interacting with people from diverse backgrounds, we encourage you to apply and become an integral part of our team, contributing to The Ellison Hotel's reputation for excellence in hospitality.

Responsibilities

• Greet guests upon arrival and provide a warm welcome.
• Answer questions and provide information regarding hotel services and local attractions.
• Make reservations for dining, transportation, and entertainment.
• Assist guests with special requests, such as arranging tours or activities.
• Provide recommendations for restaurants, shopping, and entertainment based on guest preferences.
• Handle guest complaints and inquiries with professionalism and care.
• Maintain an up-to-date knowledge of events, attractions, and amenities in the area.

Requirements

• High school diploma or equivalent; degree in hospitality or related field preferred.
• Proven experience as a concierge or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in hotel management software and MS Office.
• A passion for providing exceptional customer service and a desire to exceed guest expectations.