Employer Paid Accounts Representative - Payments and Research

Xpress Wellness offers a great working environment with state-of-the art urgent care facilities, attractive work schedules, competitive wages and incentives, comprehensive insurance benefits including medical, dental, life, vision and disability. Xpress Wellness offers a 401k retirement plan with generous company match. Helping people get better is our business so taking care of our people is critical to our success.

Overall Responsibility:

The Employer Paid accounts Representative is responsible for employer/company correspondence regarding their paid and  outstanding balances. The Employer Paid Account Representative will manage all accepts of the employer/company accounts and  accounts receivable functions including sending out statements monthly, follow up, answering the EPS queue and taking an employer/ company calls, reviewing outstanding accounts, and payment research components.

Key Tasks and Responsibilities:

• Sending out monthly statements via requested communication method per employer protocol within our system.
• Answering Employer/company inquiries and calls daily.
• Provide complete payment research information when needed.
• Answer EPS group emails.
• Resolve billing issues of outstanding claims by providing any requested medical records and/or results.
• Working with the WC follow-up team to resolve invoices.
• Participate in meetings, conference calls, and training sessions within the RCM department.
• Performs various duties as needed in order to successfully fulfill the function of this position.
• Other duties assigned.

Requirements

Skills and Attributes:

• Ability to use 10key by touch
• Able to type 45 wpm
• Basic Microsoft Excel and Word knowledge
• Medical billing knowledge
• Read EOB's (Explanations of Benefits)
• Analytical skills
• Organizational skills

Education/Experience:

• High School diploma and/or equivalent combination of education and experience
• 1 year customer service experience.

Benefits

Xpress Wellness offers a great working environment in state-of-the art urgent care facilities with the following perks:

• Work-life balance with a flexible schedule.
• Competitive pay.
• Generous PTO.
• Health.
• Dental.
• Vision.
• Retirement package with employer match.
• Short-term disability + long-term disability options.
• Life insurance.