Customer Support Specialist

CREOKS Health Services is seeking a dedicated and empathetic Customer Support Specialist to join our dynamic team in the mental health care industry. Our mission is to enhance the well-being of our clients and their families, and we believe that exceptional customer support is integral to achieving this goal. As a Customer Support Specialist, you will be the first point of contact for our clients seeking mental health services, providing them with essential information and assistance. Your role will involve helping clients navigate our offerings, answering queries, and ensuring that they feel supported throughout their journey with us. We are looking for a compassionate individual who understands the importance of mental health care and can communicate effectively with both clients and team members. This is a unique opportunity to be at the forefront of client interaction, where your contributions will make a difference in people's lives daily. If you are passionate about mental health and have experience in customer service, we encourage you to apply and be a part of a team that strives to create positive outcomes for our clients and communities.

Responsibilities

• Serve as the primary point of contact for clients, addressing their inquiries and providing relevant information about services offered.
• Assist clients in scheduling appointments and navigating the registration process to ensure a smooth experience.
• Resolve client issues promptly and escalate complex cases when necessary, ensuring a high level of customer satisfaction.
• Maintain accurate records of client interactions, feedback, and concerns to improve service delivery and client experiences.
• Collaborate with mental health professionals to understand client needs and ensure timely communication of relevant information.
• Develop and maintain comprehensive knowledge of mental health services and company policies to effectively guide clients.
• Participate in ongoing training and development initiatives to enhance customer service skills and mental health awareness.

Requirements

• High school diploma or equivalent; relevant experience in customer service or mental health care preferred.
• Strong communication skills, both verbal and written, with the ability to empathize and relate to clients.
• Proficiency in using customer support software and systems for case management and communication tracking.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Demonstrated problem-solving skills and the capacity to remain calm in challenging situations.
• Team-oriented mindset with a strong commitment to providing excellent client service.
• Flexibility to work various shifts, including evenings and weekends, as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan