Waterhouse Showroom Sales Specialist

Waterhouse bath & kitchen studio is the region’s premier supplier of high-end lighting and decorative plumbing for kitchen and bath, along with vanities, mirrors, accessories, cabinet hardware and much more! Our goal is to offer an unparalleled shopping experience that combines cutting edge style, innovative design, and over 45 years of experience. Waterhouse welcomes both homeowners and trade professionals and services a large part of Ohio, Michigan, and Indiana from its 8,000 square foot destination showroom, located in downtown Perrysburg, Ohio. The company is experiencing an exciting time of growth and is focused on doing great work while highly valuing both its customers and its employees.

The Showroom Specialist will be communicating, collaborating, and problem solving to provide an unforgettable shopping experience for our customers. Focus will be on sales, driving growth and market share while building lasting relationships with architects, builders, the design community, and retail clients. The right candidate will combine his/her passion for sales and luxury design within a structured sales environment that provides the Showroom Specialist with the tools they need to build the business.

Requirements

Required Qualifications

High school degree required; undergraduate degree preferred.

Sales experience required, high-end, luxury brand retail sales experience preferred

Self-motivated, possessing the ability to manage multiple tasks and projects simultaneously

Excellent oral and written communication skills

Punctual and polished with an excellent work ethic

Persuasive (yet subtle) selling skills with the ability to listen and translate client needs into successful sales conversions

Ability to work and communicate effectively with individuals and teams

Experience resolving customer satisfaction issues

Digitally savvy – willing and able to successfully connect with clients virtually as needed

Available alternating Saturdays and some early evening hours – No Sundays

Desired Qualifications

Demonstrated history of luxury showroom sales experience which includes specifying custom finishes and designs

Kitchen and bath experience is highly desired

Undergraduate degree preferred

Longevity in prior work positions

Familiarity with Epicor Eclipse software

Physical Requirements

Must maintain Showroom Dress Code

Must be able to lift 15-30 pounds, more with assistance from a team member

Must be able to work for a prolonged amount of time both sitting and standing

Responsibilities:

Learn all plumbing, fixture, hardware and furnishing lines carried and confidently guide our customers through the selection process both in our showroom, online and via phone

Proactively build and develop lasting relationships with both existing accounts and new customers

Create and process customer orders accurately and in a timely manner

Answer all customer questions, address all customer concerns, and keep customers informed about order status

Partner with vendors, customer service representatives, technical support, and/or our purchasing department to resolve any product or order issues to maintain the highest level of customer service

Execute a variety of marketing functions, including bid/price quote follow up calls and e-mails, order follow up calls and e-mails and hand-written thank you notes

Continuing education via in-person vendor training sessions, online training courses, reviewing all literature sent to showroom and self-guided study

Help keep the store clean and organized using daily and weekly showroom maintenance checklists

Help with building displays, including painting, installing new faucets and hardware and/or moving furniture and fixtures as needed

Participate in both on and offsite meetings, training sessions, networking nights and special events as required

Maintain acceptable level of individual sales and strive to meet showroom sales goals set by Showroom Manager

Benefits

Excellent work/life balance with a 40-hour work week. No Sundays.

Medical, dental, vision, short-term disability, and life insurance

401K match

HSA

Paid time off/holidays

Small, family-owned and operated company with 70 years of experience in the plumbing, heating, and cooling industries