Project Manager

Do you have a strong background overseeing technology or retail projects? Are you energized by strategic planning and creative problem solving? Can you effectively prioritize and juggle a variety of responsibilities? If so, then the role of Project Manager at Flooid could be for you!

Requirements

You and the Role

As a Project Manager at Flooid, you will manage customer relationships, revenue generation, and multiple project deliverables in a profitable manner. This role has great flexibility and the opportunity to work on a global scale with our wider Professional Services team. Primary duties include:

• Develop and maintain strong, long-term positive relationships with current and prospective customers
• Strategically plan, prioritize, and balance a variety of customer commitments
• Manage portfolio profitability - including customer P+L, project estimates, budgets, forecasts, and expense management - and conduct regular business reviews
• Monitor project progress, anticipate and identify potential risks and obstacles that could impede effective customer deliveries, and proactively implement mitigation strategies
• Effectively communicate and manage customer expectations with the goal of maximizing customer satisfaction
• Use discretion and independent judgment, when appropriate and in line with company best practices, to address and resolve customer satisfaction issues
• Collaborate with product managers, engineers, designers, and other stakeholders to define project scope, goals, and deliverables that support business objectives
• Confidently provide regular project updates to senior leadership and other stakeholders, highlighting key milestones, challenges, and achievements
• Travel to and work at customer sites, when required

Skills & Experience

A successful Project Manager at Flooid will be a strategic planner who still loves the details and who looks for opportunities to innovate. Below are the skills and experience we would like you to have:

• Prior project management experience in the retail, hospitality, and/or technology sectors, with software delivery experience highly desired
• Strong technical awareness and the ability to understand the reasoning and implications of technical decisions
• Excellent problem solving and analytical skills, with a methodical approach to troubleshooting complex problems and the confidence to ask questions and challenge opinions when necessary
• Strong oral and written communication skills as well as excellent interpersonal skills – must be able to communicate and interact effectively with customers and coworkers
• Ability to facilitate communication between technical and non-technical teams, ensuring clear understanding and alignment of project goals
• Exceptional organizational and time management skills with the ability and comfort to set priorities, handle multiple responsibilities, and meet deadlines under tight timescales
• Innovative thinking to create and recognize inspired solutions – thinking “outside the box”
• Awareness of market developments and the retail industry
• Ability to quickly develop a working knowledge of Flooid products and services

Benefits

Our Company

Flooid is an innovative software technology company offering cutting edge retail and hospitality solutions to major global brands, from point of sale, mobile, online, social, and beyond, as well as solutions for Cloud and Managed Services, ensuring our retail partners have everything they need to make the sale. Our customers’ needs are at the heart of what we do, and that focus has resulted in great historical success and an exciting strategy for where we are headed in the future.

Location: United States – Remote or In-Office/Hybrid (primary office located in Cincinnati, Ohio). Because this role supports our global business, candidates must be based in the Eastern or Central Time Zones.

Hours: Full-Time – At Flooid, we promote a flexible work environment that allows you to balance your work responsibilities with other priorities, like picking up your children, caring for an aging parent, or attending important family events.

Benefits: Benefits start on day one – medical, dental, vision, life, and disability coverage available; competitive salary; flexible PTO policy that allows for uncapped PTO; fully paid FMLA leave comparable to company-paid short-term disability coverage; 12 weeks of fully paid parental leave; 401(k) plan with company match

Applications: If you believe you have the skills and experience to succeed in this role, even if you do not meet 100% of the criteria, we encourage you to apply. Research suggests that certain groups will apply for a role if they meet 60% of the position’s requirements, while others will only apply if they hit 100%. We encourage applications from anyone with the skills, experience, and key attributes that will make you a great fit for the role and addition to the company.

Reasonable Accommodations: Work is performed in an office setting with frequent interruptions. This position requires the ability to sit or stand at a workstation for extended periods of time. The ability to communicate effectively in person, by phone, and on electronic devices is necessary to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Employer: Flooid is an Equal Employment Opportunity (EEO) Employer and complies with Title VII of the Civil Rights Act of 1964 and all other applicable federal, state, and local laws and regulations pertaining to EEO as well as subsequent guidelines established by the EEO Commission.