Maintenance Coordinator (CLE)

About Imagine Homes Management

At Imagine Homes, we specialize in providing our residents with premier single-family living. We believe that our focus and attention to detail distinguish us, and we are proud to help our residents find properties that they come to call home.  We currently manage a growing portfolio of 2,000 single-family properties in Cleveland, Cincinnati, Minneapolis, Pittsburgh, St. Louis, Kansas City, Indianapolis, and Columbus. The position is based in Cleveland, although responsibilities will expand to include other markets remotely, as well.

About the Role

The Maintenance Coordinator’s main responsibility is to manage and ultimately fulfill resident work orders. Work orders generally consist of work related to light plumbing, electrical, HVAC, pest, appliance, drywall repair, and touch-up painting. The Maintenance Coordinator must be comfortable working behind a computer while communicating closely with both internal (to IHM) Maintenance Technicians and external (third-party) local contractors and vendors. Interactions with such market-level personnel will occur both over the telephone and online.

Maintenance Coordinators should generally know their way around basic residential maintenance issues. Previous maintenance experience is preferred, although not required. Most importantly, successful candidates will be extremely well-organized—tracking over 100 open work orders at any given time will require it. The Maintenance Coordinator may also interact with residents from time to time, so strong customer service/people skills are also critical.

Responsibilities

• Manage maintenance for a growing number of Single-Family Homes by utilizing both in-house maintenance techs and outside contractors to fulfill all work orders in a timely, professional manner
• Be accountable for maintaining work costs within budgets and timelines
• Speak directly with residents with great customer service skills, troubleshoot problems directly, and gather necessary information from residents
• Establish and maintain a dependable network of external vendors and suppliers to ensure cost-effective and timely support for maintenance operations
• Responsible for obtaining contractor estimates/bids for major maintenance issues and overseeing the work through completion

Requirements

Requirements

• 3+ years of proven and related management experience overseeing residential or multi-family home repairs for a scattered-site property maintenance company.
• Basic knowledge/experience in performing residential repairs
• Advanced computer skills, including Microsoft Office, G-Suite, Property Meld, BuilderTrend, AppFolio, and other similar programs are preferred.
• Ability to work in a fast-paced, collaborative, and results-driven environment.
• Strong team player who also works well independently
• Proactive problem solver
• Sense of humor
• Positive attitude
• Valid driver’s license

Promoting Imagine Homes' Culture

• Maintain a positive, productive relationship with Residents during maintenance communications
• Work closely with Resident relations team and renovation teams to ensure a vibrant company culture
• Maintain the highest ethical standards
• Promote Imagine Homes’ customer-centric culture

Benefits

We offer a competitive salary based on experience, including excellent benefits. This is a full-time (40 hours per week) position with some on-call responsibilities. We are an equal opportunity employer and welcome a diverse candidate pool.

Benefits:

• Flexible schedule
• Paid time off
• 401(k)
• Company 401(k) matching
• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account
• Employee assistance program
• Short-term and long-term disability
• Pet insurance