Leasing Consultant

SUMMARY

At Banyan Living, we are seeking a Leasing Consultant to join our team in helping prospective tenants find their ideal home. As a Leasing Consultant, you will be responsible for leasing, marketing, and maintaining positive resident relations in our multi-family residential apartments. Reporting to the Property Manager, you will play a vital role in ensuring the success and profitability of our community.

LEASING - SALES

● Greet prospects and qualify them by covering all criteria, asking questions, and utilizing completed guest cards.

● Record all telephone and in-person visits promptly and accurately in our leasing system.

● Maintain and organize guest cards according to established procedures.

● Inspect models and available units to ensure they are in market-ready condition and communicate any service needs to the Property Manager.

● Demonstrate the community and apartment/model, applying product knowledge to meet the needs of clients and effectively close the sale.

● Assist prospects in completing applications and securing deposits in accordance with company procedures and Fair Housing requirements.

● Update availability report and process applications for approvals, including conducting credit checks and rental history verifications.

● Ensure apartments are ready for move-in according to the lease agreement.

● Follow up with prospects who did not close and attempt to close the sale again. Refer them to sister communities if unable to meet their needs.

● Obtain new residents' signatures on appropriate paperwork prior to move-in.

● Orient new residents to the community and assist in monitoring lease renewals.

● Monitor advertising effectiveness and gather information about market competition.

● Always represent Banyan Living in a professional manner.

ADMINISTRATIVE

● Accept rental payments and promptly deliver them to the Assistant Community Coordinator.

● Type leases and complete appropriate paperwork accurately and in a timely manner. Review with the Community Manager before obtaining signatures.

● Maintain current resident files and record daily inspections for the community.

● Distribute all company-issued or community-issued notices.

● Keep accurate monthly commission records on leases and renewals for bonus purposes.

● Assist the management team with various tasks as required.

● Consistently implement the policies of the community.

RESIDENT RETENTION

● Receive all telephone calls and in-person visits, listening to resident requests, concerns, and comments.

● Complete maintenance service requests quickly and inform the maintenance team. Answer residents' questions about the community, repairs, rent, rules, etc.

● Ensure that all maintenance repairs are handled satisfactorily by following up with residents on completed service requests.

● Maintain open communication with the Property Manager and Maintenance Supervisor.

● Contribute to the cleanliness and curb appeal of the community on an ongoing basis.

● Assist in planning resident functions and attend/host functions as directed by the Community Manager.

MARKETING

● Participate in outreach marketing activities regularly to attract prospective residents.

● Advise residents of referral concessions if permitted.

● Assist in placing, removing, and updating banners, balloons, signs, and other marketing materials.

● Distribute newsletters, pamphlets, and flyers.

● Conduct market surveys and keep track of competitive communities.

REQUIREMENTS

As a Leasing Consultant at Banyan Living, we expect the following:

● Fair Housing Certification or willingness to obtain prior to interacting with prospective residents.

● Strong oral and written communication skills.

● Proficient in using computers, including Microsoft Office applications and community software.

● Positive attitude and ability to provide excellent customer service.

● Ability to work a flexible schedule, including evenings and weekends.

● Previous customer service or sales experience preferred.

● Neat, clean, and professional appearance.

● Compliance with Banyan Living's employee handbook and guidelines.

Requirements

To excel as a Leasing Consultant at Banyan Living, you should possess the following:

● Friendly, enthusiastic, and eager to help prospective tenants relocate to upscale luxury properties.

● Ability to quickly learn new processes and procedures.

● Computer savvy with a desire to grow your skills.

● Previous experience in the service industry, such as restaurants or hotels, is a plus.

● Attendance is an imperative job function.

Benefits

• Medical Insurance
• Life Insurance (company paid $10K)

• AFLAC Short Term Disability

• Long Term disability

• HSA (Health Savings Account w/High deductible plan)

• Dental & Vision, Short & Long Term Disability, FSA (Flexible Spending Account w/o High deductible plan)

• PTO (Personal Time Off) Paid Holidays and Sick Time

• 35% Rent Reimbursement at our communities

This hourly position also qualifies for a performance bonus, based on new leases and renewals.