International Client Success Manager

About the Company

Advancing Eco Agriculture (AEA) is a pioneering company in the field of regenerative farming. Since 2006, we have been dedicated to helping farmers across North America achieve sustainable and profitable agriculture practices through our innovative crop nutrition consulting and products. Our mission is to guide growers to regenerate soils and produce more nutritious crops, ultimately making a positive impact on the land and the lives of farmers and consumers.

Job Description

We are seeking an energetic and experienced International Client Success Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with our international and top tier clients, ensuring their success and satisfaction. You will work closely with our sales and customer service teams, as well as our regenerative agriculture agronomists, to provide exceptional support and guidance to our clients. You will report directly to the Director of Strategic Partnerships and International Market Expansion.

Responsibilities

• Nurture and maintain strong relationships with international clients serving as their primary point of contact

• Integral part of maintaining and relationships with customers ensuring retention and renewal of accounts.
• Understand clients' goals and objectives and provide tailored recommendations and solutions to help them achieve success
• Collaborate with internal agronomic and administrative teams to ensure client needs are met and issues are resolved in a timely manner
• Collate agronomic reports and data-driven recommendations
• Coordinate ordering and deliver of sap
• Track and monitor clients' progress and performance, identifying areas for improvement
• Coordinate and deliver training and educational materials to clients, as needed
• Stay updated on industry trends and developments, sharing relevant information with clients

Requirements

• Previous experience in client success or account management role, preferably on an international scale
• Demonstrated ability to build and maintain strong client relationships
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to non-technical audiences
• Strong problem-solving and analytical skills, with the ability to identify and address client challenges and opportunities
• Passion for regenerative agriculture and sustainable farming practices
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously
• Flexibility and adaptability to work with clients from different cultures and backgrounds
• Willingness to travel internationally, as needed
• Bachelor's degree in agriculture, business, or a related field

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity)
• Training & Development