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Customer Service Coordinator (PT or FT)

Allied Machine & Engineering

Dover, ohio


Job Details

Full-time


Full Job Description

Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of hole making and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications.

The Customer Service Coordinator will assist customers by addressing inquiries and resolving complaints, while building and maintaining customer relationships to ensure customer satisfaction.

Days: Monday - Friday

Hours: PT: 12:30p - 6:30p or 4:30p - 6:30p, FT: 10:30a - 6:30p

Location: 120 Deeds Dr., Dover, OH

Requirements

  • Excellent interpersonal, verbal, and written communication skills.
  • Proficient typing skills required.
  • Organized with attention to detail.
  • Ability to multitask.
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
  • Proficient in Microsoft Office Suite or related software.

Education/Experience:

  • High School diploma or equivalent.
  • Customer service experience preferred.
  • Data entry experience preferred.
  • Experience using ERP and CRM systems preferred.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Ability to lift up to 32 pounds unassisted.

Duties/Responsibilities:

  • Enters/maintains orders per customer requests and documents all changes, including returns, inventory exchanges, and expediting of orders.
  • Provides exceptional customer service, including answering customer inquiries, processing orders, and resolving customer complaints.
  • Maintains accurate records of customer interactions and transactions.
  • Maintains orders, per customer requests and documents all changes. This can include returns, inventory exchanges, and expediting of orders.
  • Coordinates shipments to ensure customer satisfaction.
  • Prepares necessary reports for customer service department.
  • Performs other related duties as assigned.

Benefits

  • Competitive wages and increases
  • Paid time off that begins to accrue immediately
  • Paid holidays
  • Healthcare, dental, and vision insurance
  • Clean, safe working conditions
  • Climate controlled (72° year-round)
  • Bonus incentive program
  • 401k Plan with a generous company match
  • Apprenticeship program
  • Tuition assistance program

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