Customer Service and Sales Representative - Cleveland, OH

Universal Energy Solutions is a reputable company in the energy industry, specializing in providing sustainable energy solutions. We have an exciting opportunity for a Customer Service Associate to join our team at our Cleveland, OH location. As a Customer Service Associate, you will play a pivotal role in ensuring our customers receive exceptional service and support.

At Universal Energy Solutions, we pride ourselves on delivering outstanding customer satisfaction. As a Customer Service Associate, you will handle customer inquiries, provide accurate information about our products and services, and assist with any concerns or issues that may arise. Your positive attitude and dedication to customer service will contribute to our mission of delivering sustainable energy solutions.

Responsibilities

• Respond to customer inquiries in person in a professional and friendly manner.
• Provide product and service information to customers and address any questions or concerns they may have in a commercial, residential, or retail setting.
• Assist customers with placing orders, and resolving billing inquiries.
• Maintain accurate and detailed customer records and interactions.
• Collaborate with cross-functional teams to ensure prompt resolution of customer issues.
• Stay updated on product knowledge, industry trends, and company policies.
• Adhere to established customer service standards and guidelines.

Requirements

• Prior customer service experience in a fast-paced environment, preferably in a call center or similar role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle difficult or irate customers with empathy and patience.
• Proficiency in using customer service software and Microsoft Office applications.
• Knowledge of the energy industry and sustainable energy solutions is a plus.
• Ability to multitask and work effectively in a team environment.
• High school diploma or equivalent.
• Residence in or near the Cleveland, OH area.

Benefits

• Rapid advancement opportunities
• Professional sales training curriculum