Customer Experience Associate - Seasonal

Huckberry is looking for a Customer Experience Associate who thrives on providing support through several different channels of communication, including email, phone, and live chat. You’ll be a great fit for our team if you’re empathetic, emotionally intelligent, and enthusiastic about helping customers. A love for gear and Huckberry products is a big bonus!

This is a hybrid role with on-site and work-from-home flexibility.

This seasonal role will be from October 2024 - January 2025. Occasional weekend and evening availability may be expected.

Shifts will run from: 9:00a - 5:30p ET, or 12:00p - 8:30p ET. Please indicate your preferred shift by answering the questions at the bottom of the application.

Requirements

• Answering any and all questions related to Huckberry’s products, marketing, and editorial content via email, web chat, phone, or social media
• Owning the customer experience and working to exceed customer expectations
• Proactively looking for solutions to problems and proposing improvements
• Communicating with brand partners on behalf of Huckberry customers to facilitate resolutions
• A reliable home internet connection
• Evening and weekend availability as needed

Qualifications

• Located and authorized to work in the state of Ohio (Columbus area preferred)
• You enjoy talking with people and building relationships
• You're able to empathize with customers in a genuine way that lets them know you care about their issues
• You’re able to make decisions and solve problems even when there may not be explicit guidelines on how to do so
• You have an ability to understand complex issues and explain them to others in beautifully simple terms
• You’re able to plan, organize, and prioritize work - this role wears many hats!
• You’re curious and love diving deep into new products, brands, and systems to learn them inside and out
• You have a reliable home internet connection of at least 100mbps
• Bonus points if you have experience working in ZenDesk and Slack

Benefits

• Medical, Dental, Vision benefits
• 401(k) plan with 2% employer contribution
• Employer-sponsored Life and Long Term Disability Insurance
• Paid Vacation and Sick time accrual (peak season is a blackout period in Nov-Dec)
• Flexible WFH arrangements
• Generous employee discount on our site

Company Description

Huckberry is a leading men’s lifestyle retailer and media company. Millions of guys trust us as their go-to resource for the coolest new gear, lifestyle inspiration, and a lot more. We were recently named one of IAB’s most disruptive consumer brands, and we’ve collaborated with everyone from Matthew McConaughey and Kelly Slater to brands like Danner, Timex, and RRL. We look forward to meeting you.

Want to get to know us better? Check out our:

• Journal: https://huckberry.com/journal
• YouTube: https://www.youtube.com/c/Huckberryco
• Instagram: http://instagram.com/huckberry

Huckberry encourages candidates of all different backgrounds and identities to apply. We are always eager to further diversify our company, and we are committed to providing an inclusive environment of mutual respect where all can flourish. All of our employment decisions are based solely on merit and business need.