Account Supervisor

The Shipyard is a leading, independent agency that builds performance-driven brands audiences can’t help but love.

By applying modern mindsets to established models, we fuel brand and marketing decisions that are more courageous and more validated.

Our ability to align bold creativity with individual consumer motivations lets us do more than hope for brand love – we methodically engineer it throughout the consumer journey. That’s how we activate the synergistic power of brand building and performance marketing.

Engineering Brand Love through the courageous ambitions of our people and our clients.

The agency has significant momentum and is on a roll with new business. Our team continues to expand across four cities (Columbus, Newport Beach, Sacramento, and San Diego) and we’re still growing. Come join our team!

SUMMARY

We are looking for a smart, experienced, and motivated Account Supervisor to join our Columbus team. 

At The Shipyard, our Account Management team is on a mission to be trusted advisors to our clients, working in partnership to engineer brand love and drive successful business outcomes. The Account Supervisor is responsible for overall agency service and activities on one or more client accounts. They provide strategic input, drive tactical planning, and supervise the client scope(s) of work and assigned account team while building positive client relationships and fostering trust, respect, and confidence.

This is a hybrid work-from-home/office position (in-office attendance is required on Tuesdays & Thursdays) and the candidate must live near Columbus, OH.

At The Shipyard, we know that it's your unique talents, backgrounds, and perspectives that make you who you are, just like our team, who come from various career paths and experiences. We believe we can't be truly diverse without bringing your most authentic self to the agency.  

Studies show that people from marginalized communities may not always apply for positions if they don't meet every single requirement in a job posting. At The Shipyard, we encourage you to apply even if you don't meet all the requirements. We believe that your passion for what we stand for — our values and purpose — is just as important as meeting every checkbox. 

WHAT YOU’LL DO

You will activate, develop, implement and measure client bodies of work while being an integral contributor to the success of each client’s business.  

Business Leadership

• Be immersed in the client’s business and continually cultivate category knowledge
• Serve as a thought leader on the client’s business and category, working in partnership with Account Director and strategy team to apply ongoing diagnostics (e.g., track and apply trends, competitive, etc.) and deliver fresh fodder for ideas and agency points of view
• Collaborate with Account Director on annual account planning for assigned account(s)
• Contribute to annual/bi-annual client business reviews for assigned account(s) to continually align core team(s), preempt issues and advance new thinking
• Build strategic ambidexterity: delivering today and leading tomorrow – align strategic efforts across all departments and execution groups to provide the client with a cohesive and measurably successful program of work today while simultaneously leading tomorrow
• Support Account Director with onboarding new team members to client business for assigned account(s)
• Provide Account Director with regular business health updates
• Campaign reporting? Work with internal teams to provide campaign insights & optimizations  

 Financial Management 

• Support Account Director on all aspects of financial management, including development of annual scopes of work and compensation proposals, contract amendments, client financials, annual client revenue forecasting, and client margins/profitability
• Responsible for client billing and budget supervision ensuring timely and accurate client financial deliverables
• Provide weekly client revenue forecast updates to the Finance team
• Partner with Account Director to actively identify white space opportunities for organic growth
• Identify scope creep & escalate to Account Director

Relationship Management  

• Be immersed in the client’s brand(s), business goals, opportunities, and challenges in order to serve as an indispensable extension of the client's team
• Develop and nurture trusted advisor relationships externally with the client team, including key decision makers, directors, and managers, and internally with the agency team across disciplines/departments
• Be a role model on what it means to be a positive, proactive, and productive member of the Account Management team
• Provide mentorship and guidance to Account Management direct reports helping to develop their client savvy, problem-solving, and leadership skills 
• Contribute to the culture of ownership and accountability  

 Cross-Functional Scope of Work Facilitation 

• Collaborate cross-functionally across agency disciplines/departments to develop innovative solutions and comprehensive strategic communications plans for clients 
• Develop and/or support development of comprehensive but concise client input, media and execution briefing documents collaborating with and securing buy-in from respective agency team members  
• Partner with the Project Management team to ensure the client’s program of work is being developed in accordance with the vision set out in the plan and is on time and on budget 
• Lead client presentations to ensure the work is presented strategically and in the best light; be prepared with the agency’s recommendation or POV  
• Complete agency administrative activity including time recording, goals progress, peer feedback, and performance reviews in a timely manner 

WHAT YOU'LL BRING

• 6-8 years of equivalent work experience in a senior account management role
• Proven success in nurturing and growing client relationships 
• Proven ability to deliver solutions that grow client business, and in turn grow the agency’s business 
• Demonstrated ability to take initiative, make independent decisions, and proactively prioritize 
• Training in creating SOWs, proposals, and project briefs that drive exceptional outputs and performance 
• Strategic thinker with proficiency in digital marketing concepts  
• Ability to communicate, present, and influence credibly and effectively at all levels of a client’s organization, including executive and C-level 
• Strong attention to detail and accuracy 
• Excellent listening and negotiation skills 
• Ability to inspire people and work effectively, proactively, and collaboratively within a cross-functional team setting 
• Capacity to multitask and transition quickly and effectively between clients and projects 
• Approachable, flexible, and adaptable to change 
• An innate curiosity for innovating, problem-solving, and connecting the dots 
• An interest in contributing to process evolutions and internal foundation-building 
• A passion for data analytics and strategic insights to drive marketing decisions 
• Proactive mindset and interest in providing clients with solutions to challenges they haven’t properly identified yet 
• Willingness to travel as needed 

WHAT YOU'LL GET

• The overall target range of base compensation for this role is $95,000 - $115,000. Compensation offered will be determined by additional factors such as location and experience
• Open PTO
• Flexible work hours and remote work
• Paid holidays + holiday closure between Christmas Eve and New Year’s Day
• Company-paid medical, dental, and vision insurance
• Life insurance and disability benefits
• 401k program with employer matching
• 6 weeks paid parental leave
• Employee bonus referrals
• Dog-friendly offices
• Company-provided snacks and beverages (yes, beer/wine included)
• … and lots more!

Requirements

• Must be authorized to work in the U.S. without the need for visa sponsorship.