General Manager (J&J Calibration Inc, an Aldinger Co)

We are seeking an experienced and strategic General Manager to join our J&J Calibration business unit. 

As the General Manager, you will be responsible for overseeing all operations within our J&J calibration branch, ensuring strategic direction, driving business growth & profitability, and upholding high-quality standards. Your responsibilities will include assigning and directing work across all operational areas, managing staff, and fostering a positive work environment while ensuring customer satisfaction. 

The ideal candidate will have a hands-on approach and a commitment to expanding and enhancing the business through strategies that increase productivity and facilitate growth. 

This P&L owner's role is pivotal in creating and fostering a positive work environment, building strong client relationships, and guiding our team toward achieving business objectives. This exempt position reports to the COO of Accredited Labs. 

Location: Hybrid but the ideal candidate will be in SD/ND as there will be occasional on-sites at our lab in Walcott, ND and occasional customer visits to field locations 

Day to Day Responsibilities: 

• Operational Excellence: Manage day-to-day operations, ensuring seamless calibration activities, resource optimization, and compliance with industry standards. 

• Leadership and Team Development: Lead, mentor, and develop a team of skilled technicians, fostering a culture of continuous improvement, training, and positive engagement. 

• Client Relationship Management: Cultivate strong relationships with clients, understanding their needs, and ensuring exceptional service delivery. 

• Quality Assurance: Implement and oversee quality control procedures, audit calibration processes, and maintain adherence to quality standards. 

• Business Growth: Identify and pursue new business opportunities, collaborate with sales teams, and develop strategies to expand our customer base and services. 

• Financial Management: Oversee branch financials, including budgeting, P&L management, and financial planning, to ensure profitability and cost-efficiency. 

• Safety and Compliance: Ensure a safe work environment, implement safety protocols, and maintain compliance with health and safety regulations. 

• Innovation: Drive innovation in calibration services, utilizing the latest technology and techniques to enhance service quality and efficiency. 

• Training Support: Partner with our central Quality Management team to identify and bridge training gaps, ensuring technicians are proficient and workload is balanced. Promote continuous learning and skill enhancement among staff. 

• Vehicle and Resource Management: Oversee the maintenance and readiness of all calibration tools, vehicles, and equipment, ensuring technicians have the necessary resources for optimal job performance. 

Requirements

Basic Qualifications: 

• Minimum 5 years management experience  

• Strong leadership and team management skills, with the ability to motivate, develop and drive accountability with talent. 

• Proven track record in operational management within the calibration or similarly technical field. 

• Excellent client relationship skills with the ability to address client needs effectively. 

• Strategic thinker with solid business acumen, financial management capabilities, and the ability to drive growth. 

• Demonstrated success in transforming operations with data-driven decision-making and implementation of technology tools. 

• Effective communicator, with innate ability to become proficient in calibration software and tools. 

• Proven experience managing budgets and financial operations. 

• Ability to be on-site occasionally at our lab in Walcott, ND and occasional customer visits to field locations 

Preferred Qualifications: 

• Bachelor's degree in a technical or business field preferred, with relevant professional certifications being an advantage. 

• In-depth knowledge of calibration standards, quality assurance practices, and industry regulations is a bonus but is not necessary to be successful in this role. 

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with matching
• Company Paid Life Insurance
• Paid Time Off
• Paid Holidays
• Company equipment needed for the job