Service Desk and Cyber Security Engineer

INEOS Automotive – Grenadier – Built On Purpose

Story so far

Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.

People and Culture

With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.

We’re doing things differently.

If this sounds like you, let’s talk.

Service Desk Engineer

INEOS Automotive are looking for a highly motivated individual to join our IT Service Delivery team in Raleigh. The team is expanding and looking for a resource to provide technical support to the local office and users, while supporting remotely users and offices abroad. The Service Desk team is a core team within the business, it’s the first point of contact to our users and heavily focusing in customer experience and delivery of technical solutions.

Responsibilities include (but are not limited to):

Service Delivery

·       Providing 1st and 2nd line technical support.

·       Logging, monitoring and working on incidents or requests through to resolution.

·       Supporting the onboarding and offboarding user process

·       Managing user accounts through Active Directory and Azure Active Directory.

·       Supporting Windows computers along with Android and iOS mobile devices.

·       Provisioning of IT equipment (laptops, phones, peripherals etc.).

·       Providing basic network connectivity support.

·       Administering and supporting our multi-functional printer devices.

·       Administering and supporting our audio-visual and conferring facilities.

·       Managing the IT hardware inventory of the office.

·       Create user documentation and internal work instructions.

·       Work on projects and other IT initiatives.

·       Provide after hours and on-call support as needed.

Cyber Security

·       Assist in our awareness training programme.

·       Help our efforts to achieve ISO27001 certification.

·       Monitoring and administration of the EDR platform.

·       Assist the Risk Manager in following up active risks.

·       Help with maintaining the ISMS.

·       Manage the tickets of the Cyber Security team.

Main Technologies we use:

OS: Windows 10/11, Android, iOS

ITSM: FreshService

UEM: Workspace ONE, Intune

Account Management: AD, Azure AD

Productivity Tools: Office 365, Adobe

Communications: Microsoft Teams

We'd really like you to have the following;

Qualifications:

·       Fluency in English written and verbal.

·       Degree in a computing or technical discipline preferred.

·       An ITIL qualification is desirable.

·       IT certifications will be an advantage.

·       Foundational knowledge of cybersecurity highly advantageous.

Skills:

·       Strong interpersonal and customer service skills

·       Analytical and troubleshooting skills

·       Quick learner

·       Follow instructions and retain information

·       Team player

Experience:

·       IT Support experience in a IT Service Desk, Operations or technical support environment following ITIL practices.

·       Previous experience managing tickets using an ITSM tool.

·       Strong knowledge of Microsoft based operating systems with emphasis on Windows 10/11.

·       Experience in supporting Android and iOS phones.

·       Experience in supporting audio-visual equipment.

·       Active Directory knowledge.

·       Basic networking knowledge.

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!