Operations Coordinator - Cary, NC

Do you have scheduling and office management experience? Do you want to help children thrive? If you said yes, come and join our admin team supporting passionate behavior therapy professionals as they provide treatment to children and families in our community! As the Operations Coordinator for our Cary clinic, you will assist the Clinical Director in managing the administrative functions that keep our services running smoothly! Make a difference in the lives of children and the staff who support them daily!

Operations Coordinator Responsibilities:

Scheduling:

• Maintain accurate schedules for assigned locations
• Work with the clinical team to ensure timely session conversion and signatures
• Reconcile and audit staff schedules and client hours for accuracy
• Reconcile and audit clinic schedule and provide feedback to the supervisor
• If coverage is needed, assist or fill in for administrative support
• Monitor, track, and communicate cancelation trends with the supervisor to improve treatment provision

Administrative Support:

• Office Management:
• Manage and organize office activities, including scheduling, correspondence, and data entry.
• Coordinate meetings, prepare agendas, and ensure timely distribution of materials.
• Greet and direct visitors
• Facility Management:
• Oversee the day-to-day operations of the facility, ensuring a safe and efficient working environment.
• Maintain inventory of supplies and equipment, reorder as necessary, and liaise with vendors.
• Communication Liaison:
• Serve as a central point of contact for internal and external communications.
• Collaborate with different departments to ensure effective information flow

• Process Improvement:
• Identify and implement operational improvements to enhance efficiency and productivity.
• Collaborate with team members to streamline processes and reduce redundancies.

Requirements

• HS Diploma required; Preferred: Bachelor's degree in a relevant field (e.g., psychology, social work, business administration).

• Experience in operations coordination/administration and behavior analysis.
• Strong organizational, communication, and problem-solving skills.
• Ability to work collaboratively in a multidisciplinary team.

This role provides a unique opportunity for an individual to contribute to the operational efficiency of the organization while making a positive impact on the lives of children and families.

Benefits

• Access to National University with 15% discounted rates towards coursework

• Employee Assistance Program (EAP) (available to all employees)
• Health/vision/dental Insurance (eligible employees)
• 401K plan (both part-time and full-time eligible)
• Earn PTO (full-time employees)
• Generous Employee Referral Program

WHO WE ARE

We build a nationwide community of compassionate individuals for one purpose; to serve others selflessly. Children and adults with behavioral needs deserve empathetic and functional ABA support from dedicated professionals. Patterns is a center-based, in-home, and school provider of behavioral services to families with children diagnosed with ASD and other developmental disabilities. We are currently expanding our services and are looking for career-minded, experienced ABA Superheroes to join our team. At Patterns, you will find a professional, ethical, structured, respectful, caring, and fun work environment where you can reach your career goals! Together, we are Patterns, a team like no other.

We aim to be different. Service and Integrity of our clients is our utmost concern and priority. We maintain a culture of relentless optimism as we do what we've been called to do.