Dental Scheduling and Patient Coordinator
Riccobene Associates Family Dentistry
Winston-Salem, north carolina
Job Details
Not Specified
Full Job Description
Riccobene Associates Family Dentistry is looking for a full-time, Mondays-Thursdays, Scheduling and Patient Coordinator for our Winston-Salem office!
Are you tired of going to work with no sense of fulfillment, happiness, or purpose? Take matters in your own hands and become a Riccobene team member! You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co-workers, by helping them SMILE.
S- Sincerity (passion & excellence in everything we do)
M- Mastery of skills with on-the-job training
I- Integrity (doing the right thing all the time)
L- Laughter & Love (bring Joy and laughter to work- happiness is always a choice)
E- Excellent compensation, employee perks & benefits (competitive salary, medical, vision, dental, 401k, bonus plan & 100% paid for benefits such as telemedicine, short-term disability and life insurance).
#ChangingLivesOneSmileAtATime
POSITION SUMMARY
Responsible for maximizing the hygiene schedule to ensure practice is meeting and exceeding daily production goals
Job Duties & Responsibilities:
- Manage the hygiene schedule according to appointment scheduling guidelines to ensure all hours are scheduled efficiently and to the daily goal for each provider.
- Monitor schedule daily to maintain efficiency, limit patient wait times and maximize same day treatment.
- Communicating directly with providers about their specific schedule preferences.
- Fielding incoming calls with a high level of professionalism and impeccable customer service skills.
- Confirm appointments according to office guidelines.
- Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
- Back up support for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
- Educate and consult patients discussing treatment needs and presenting treatment plans & FINANCING options confidently.
- Make pre-treatment financial arrangements with patients.
- Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
- Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters, and working with referrals.
- Create month end reports and forecast monthly goals for the office and providers. (Or is this something Valorie will do)
- Communicate patient issues or concerns timely to the OM.
Welcoming/greeting patients with a welcoming, professional, and polished demeanor - Checking-in patients to ensure they have all the necessary information in the patient management software
- Collecting co-payments
- Checking-out patients
- Closing out and ensuring that registers are balanced daily
- Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
- Calling to confirm appointments
- General office duties and other duties as required.
Qualifications:
- 2-5 years previous dental experience a must
- Must be present by 7:30am as clinic opens at 8:00am. Must be reliable.
- Passing of satisfactory credit check
- HS Diploma or higher
- Ability to work in fast paced work environment and under pressure
- Ability to balance registers
- Must exhibit ethical conduct & confidentiality
- High attention to detail and accuracy
- Strong computer skills, Eaglesoft and/or Denticon knowledge is a plus
- Outstanding organization skills
- Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
- Exemplary customer service and interpersonal skills
- Effective communication abilities
- Ability to work well in a team environment. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion.
- Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).