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Dental Scheduling and Patient Coordinator

Riccobene Associates Family Dentistry

Winston-Salem, north carolina


Job Details

Not Specified


Full Job Description


Riccobene Associates Family Dentistry
is looking for a full-time Scheduling and Patient Coordinator for our Winston-Salem office!

Are you tired of going to work with no sense of fulfillment, happiness, or purpose? Take matters in your own hands and become a Riccobene team member! You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co-workers, by helping them SMILE.

S- Sincerity (passion & excellence in everything we do)
M- Mastery of skills with on-the-job training
I- Integrity (doing the right thing all the time)
L- Laughter & Love (bring Joy and laughter to work- happiness is always a choice)
E- Excellent compensation, employee perks & benefits (competitive salary, medical, vision, dental, 401k, bonus plan & 100% paid for benefits such as telemedicine, short-term disability and life insurance).

#ChangingLivesOneSmileAtATime

POSITION SUMMARY

Responsible for maximizing the hygiene schedule to ensure practice is meeting and exceeding daily production goals

Job Duties & Responsibilities:

  • Manage the hygiene schedule according to appointment scheduling guidelines to ensure all hours are scheduled efficiently and to the daily goal for each provider.
  • Monitor schedule daily to maintain efficiency, limit patient wait times and maximize same day treatment.
  • Communicating directly with providers about their specific schedule preferences.
  • Fielding incoming calls with a high level of professionalism and impeccable customer service skills.
  • Confirm appointments according to office guidelines.
  • Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
  • Back up support for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
  • Educate and consult patients discussing treatment needs and presenting treatment plans & FINANCING options confidently.
  • Make pre-treatment financial arrangements with patients.
  • Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
  • Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters, and working with referrals.
  • Create month end reports and forecast monthly goals for the office and providers. (Or is this something Valorie will do)
  • Communicate patient issues or concerns timely to the OM.
    Welcoming/greeting patients with a welcoming, professional, and polished demeanor
  • Checking-in patients to ensure they have all the necessary information in the patient management software
  • Collecting co-payments
  • Checking-out patients
  • Closing out and ensuring that registers are balanced daily
  • Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
  • Calling to confirm appointments
  • General office duties and other duties as required.

Qualifications:

  • 3-5 years previous dental experience a must
  • Must be present by 7:45 am as clinic opens at 8:00am. Must be reliable.
  • Passing of satisfactory credit check
  • HS Diploma or higher
  • Ability to work in fast paced work environment and under pressure
  • Ability to balance registers
  • Must exhibit ethical conduct & confidentiality
  • High attention to detail and accuracy
  • Strong computer skills, Eaglesoft and/or Denticon knowledge is a plus
  • Outstanding organization skills
  • Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
  • Exemplary customer service and interpersonal skills
  • Effective communication abilities
  • Ability to work well in a team environment. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion.
  • Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

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