Dental Scheduling and Patient Coordinator

Riccobene Associates Family Dentistry is looking for a full-time Scheduling and Patient Coordinator for our Winston-Salem office!

Are you tired of going to work with no sense of fulfillment, happiness, or purpose? Take matters in your own hands and become a Riccobene team member! You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co-workers, by helping them SMILE.

S- Sincerity (passion & excellence in everything we do)
M- Mastery of skills with on-the-job training
I- Integrity (doing the right thing all the time)
L- Laughter & Love (bring Joy and laughter to work- happiness is always a choice)
E- Excellent compensation, employee perks & benefits (competitive salary, medical, vision, dental, 401k, bonus plan & 100% paid for benefits such as telemedicine, short-term disability and life insurance).

#ChangingLivesOneSmileAtATime

POSITION SUMMARY

Responsible for maximizing the hygiene schedule to ensure practice is meeting and exceeding daily production goals

Job Duties & Responsibilities:

• Manage the hygiene schedule according to appointment scheduling guidelines to ensure all hours are scheduled efficiently and to the daily goal for each provider.
• Monitor schedule daily to maintain efficiency, limit patient wait times and maximize same day treatment.
• Communicating directly with providers about their specific schedule preferences.
• Fielding incoming calls with a high level of professionalism and impeccable customer service skills.
• Confirm appointments according to office guidelines.
• Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
• Back up support for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• Educate and consult patients discussing treatment needs and presenting treatment plans & FINANCING options confidently.
• Make pre-treatment financial arrangements with patients.
• Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
• Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters, and working with referrals.
• Create month end reports and forecast monthly goals for the office and providers. (Or is this something Valorie will do)
• Communicate patient issues or concerns timely to the OM.
  Welcoming/greeting patients with a welcoming, professional, and polished demeanor
• Checking-in patients to ensure they have all the necessary information in the patient management software
• Collecting co-payments
• Checking-out patients
• Closing out and ensuring that registers are balanced daily
• Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Calling to confirm appointments
• General office duties and other duties as required.

Qualifications:

• 3-5 years previous dental experience a must
• Must be present by 7:45 am as clinic opens at 8:00am. Must be reliable.
• Passing of satisfactory credit check
• HS Diploma or higher
• Ability to work in fast paced work environment and under pressure
• Ability to balance registers
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer skills, Eaglesoft and/or Denticon knowledge is a plus
• Outstanding organization skills
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
• Exemplary customer service and interpersonal skills
• Effective communication abilities
• Ability to work well in a team environment. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion.
• Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).