Customer Service Associate

Office Performance is currently seeking a highly motivated and customer-oriented individual for a full time entry level Customer Service Associate vacancy. Please note a that a daily commute is required for the role as this is an on-site opportunity. As a Customer Service Associate, you will be responsible for providing exceptional service and support to our valued customers in a retail environment. This is a great opportunity to join a fast-paced and dynamic workplace where your skills and dedication will be recognized and rewarded.

In this role, you will be the first point of contact for customers, responsible for greeting customers, placing orders, answering inquiries, resolving issues, and providing product and service information. You will be required to maintain a high level of professionalism and empathy, ensuring that every customer interaction is positive and leaves a lasting impression.

Responsibilities

• Greet customers and initiate conversations
• Handle setup process for new customer accounts and orders
• Respond promptly to customer inquiries in person and over the phone if applicable
• Identify and assess customers' needs, and provide appropriate solutions and recommendations
• Handle and resolve customer complaints and concerns in a calm and professional manner
• Process sales orders, returns, and exchanges accurately and efficiently
• Maintain accurate and detailed records of customer interactions and transactions
• Collaborate with cross-functional teams to ensure customer needs are met
• Inventory management

Requirements

• High school diploma or equivalent
• Already local and can start immediately
• Can commute 5 days a week
• Proven customer service experience and a passion for helping customers
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work well under pressure and in a fast-paced environment
• Proficiency in using customer relationship management (CRM) tools and other relevant software
• Ability to multitask and prioritize tasks effectively