Account Manager RDU

Our Pacific Aviation family creates an environment where together, we can all succeed. 

Pacific Aviation provides airport passenger-handling services to the world’s finest airlines in a dozen airports across the country.

As an Account Manager, you will lead a team that is dedicated to working with a single airline, and you will have opportunities to develop team members and launch new service lines as we grow.   

The ideal candidate for our Account Manager at Raleigh-Durham International Airport is a bright, ambitious, and motivated professional who can build and develop teams, own client relationships, can strike the right balance of people-focus and operational excellence, and represent the impact that Pacific Aviation can have on the passenger experience. 

If you love delighting customers in the travel industry and have a passion for front-line leadership, apply today!  

Requirements

1. 2+ years of experience in a leadership position with a focus on customer relations. 
2. 3+ years of aviation / ground handling experience. 
3. Ability to pass background check and hold Airport ID with CBP access approval (Customs Seal).
4. Experience with development and expansion of a new operation would be a positive. 

What you will do: 

1. Lead the team to ensure that the operation exceeds the standards expected by clients and passengers. 
2. Ensure compliance with established company, airlines, and airport requirements regarding safety and security policies. 
3. Oversee all planning and resource allocation with consideration of budget, contracted labor hours, and other key performance indicators. 
4. Actively engage in all people processes in close partnership with centralized HR and Training departments (including but not limited to recruitment, talent management, and training). 

Benefits

• Health Benefits - Medical, Dental and Vision

At Pacific Aviation/SAS we don’t just accept differences — we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.