ABA Scheduling Supervisor

Mastermind of Strategic Learner Care Needed: Lead Our Scheduling Team!

ABtA is seeking a ABA Scheduling Supervisor to join our team! This is a remote position but the applicant must live locally in North Carolina.

The Scheduling Department Supervisor is in charge of overseeing all scheduling processes at A Bridge To Achievement. These include but are not limited to: the scheduling department, billing/staffing potential and policy compliance. This position ensures all processes within learner and staff scheduling are effective and efficient, as well as that staff and families comply with scheduling related policies.

Who is ABtA?

A Bridge to Achievement is a rapidly growing agency that provides family-centered Applied Behavior Analysis (ABA) services, emphasizing the future of children with ASD and their families. Our expert team of Board Certified Behavior Analysts (BCBAs) and highly trained behavior technicians use evidence-based ABA methods to teach children social, communication, play, cognitive, and self-care skills, while reducing problem behaviors in a variety of settings based on the family needs.

At ABtA, we understand that ASD has a dramatic and lifelong impact on individuals with this diagnosis and their families. We partner with parents to understand their children by identifying their strengths, interests, and learning styles. Using ABA and other evidence-based techniques, our highly-trained clinicians focus on therapies and interventions that use positive reinforcement to teach the children we support to reach their full potential. We then integrate our services in a variety of settings striving to create the most effective learning experience and promote positive change across all aspects of the lives of the children we serve and their families.

Why should you choose a career with ABtA?

Our unique organizational approach to our administrative processes allows those familiar with the ABA or ASD field an opportunity to expand their (or switch to!) non-clinical career. By joining the ABtA Admin Department, you will help contribute to the overall success of our learners, centers, and agency through the integral job duties listed below.

ESSENTIAL FUNCTIONS:

• Lead, supervise and train the employees within the scheduling sector by providing guidance, mentorship, and strategic feedback to ensure individual department success and quality.
• Work as liaison between staff, families, and the agency to ensure smooth scheduling process and communicate all necessary information as needed
• Review and maintain all scheduling sector systems, policies and procedures to meet agency needs 
• Oversees and monitors all documentation and procedures required in the scheduling process, including; schedule development, time off requests, holiday appointments, documentation management, emails, etc.
• Collaborates with other departments to ensure staff and learner needs are met through the schedule in a timely manner
• Monitors scheduling work flows regularly and ensure completion of assigned tasks within the designated deadlines

Requirements

Qualifications Requirements:

• Bachelor's degree in psychology, social work, human services, healthcare administration or relevant field preferred 
• Minimum of one year of experience in a supervisory role required 
• Minimum of one to three years of overall experience within a related human services field (IDD/DD, ABA, etc) required 
• Strong working knowledge of scheduling practices and procedures within human services organizations (ABA organizations preferred)
• Proficiency in scheduling methodologies, tools, and software required

Knowledge, Skills and Abilities:

• Individual with a commitment to fostering client and employee engagement & retention across all practices 
• Demonstrated commitment to upholding ethical standards and promoting a positive workplace culture characterized by fairness, respect, & inclusivity.
• Ability to work effectively and stay solution-oriented within a fast-paced environment
• A collaborative supervisor style with strong communication to lead a high functioning team 
• Proven ability to work effectively cross-functionally within all levels in the organization.
• Strong proficiency with Microsoft Office (PowerPoint, Excel, Outlook) and G Suite.
• Proven organizational skills through strong time management and excellent attention to detail 
• Capability to address inquiries, requests, and concerns related to scheduling in a timely and professional manner.
• Capacity to remain calm and composed under pressure and effectively manage competing priorities.
• Proficiency in analyzing scheduling data and metrics to identify trends, patterns, and areas for improvement.

Supervisory Responsibilities:

• Scheduling Coordinators and Registered Behavior/Behavior Technicians (Attendance)

Physical Demands:

• While performing the duties of this job the employee is regularly required to operate a computer, telephone, and keyboard 
• Travel Requirement up to 25%

Work Environment:

• Remote position that offers the flexibility to work from any location with a stable internet connection that has minimal distraction with adaptable technology needed. 
• When completing necessary travel to work site, this employee will be subject to the working conditions at all ABtA centers.

Benefits

Benefits for All ABtA Employees:

• Exceptional and Competitive Wages
• Paid Time Off (PTO)
• Paid Holidays
• Paid Self Care Time
• Amazing Employee Assistance Program (EAP) for all employees (plus their partners and dependents) which includes counseling services, financial services, legal services, discounts and more!
• Flexible Schedules
• 401k Retirement Plan with a company match
• Healthcare Insurance Options (Medical, Dental, Vision and Life)
• Ancillary Insurance Options through Aflac (STD, LTD, and more!)
• Flexible Spending Account (FSA) for medical expenses and dependent care expenses
• Mileage Reimbursement & Paid Drive Time Policies
• Initial and Ongoing Paid Training and Supervision
• Opportunities for Career Advancement
• Performance and Promotion Raises
• Agency social events
• Agency laptop provided, and choice of Agency Phone or Phone Stipend
• Exceptional benefits for our BTs (because our BTs deserve it!)- Happy BTs: Happy learners, happy parents and happy BCBAs!
• Our BTs have a consistent (30+) hours policy
• RBT Certification Program for New Behavior Technicians in the Field
• Tuition Discounts, Supervision, Mentorship, and a formal Trainee Program for Employees Seeking Their BCBA Certification
• They get paid drive time AND mileage reimbursement policy
• They get exceptional pay!
• They get full benefits (401(k) with company match, health insurance, etc.)
• They have PTO, paid holidays, AND Paid Self care
• We have career growth opportunities for BTs and trainees, including a formal trainee program

Compensation Range:

$50,000-$55,000