ABA Intake Department Supervisor

A Bridge To Achievement is seeking energetic and career-minded professionals to join our team! We are looking for professionals who want to make a positive difference in the lives of those with Autism Spectrum Disorder (ASD) and their families by joining our Intake Department. This is a full-time hybrid remote and flexible position in North Carolina.

Who is ABtA?

A Bridge to Achievement is a rapidly growing agency that provides family-centered Applied Behavior Analysis (ABA) services, emphasizing the future of children with ASD and their families. Our expert team of Board Certified Behavior Analysts (BCBAs) and highly trained behavior technicians use evidence-based ABA methods to teach children social, communication, play, cognitive, and self-care skills, while reducing problem behaviors in a variety of settings based on the family needs.

At ABtA, we understand that ASD has a dramatic and lifelong impact on individuals with this diagnosis and their families. We partner with parents to understand their children by identifying their strengths, interests, and learning styles. Using ABA and other evidence-based techniques, our highly-trained clinicians focus on therapies and interventions that use positive reinforcement to teach the children we support to reach their full potential. We then integrate our services in a variety of settings striving to create the most effective learning experience and promote positive change across all aspects of the lives of the children we serve and their families.

Why should you choose a career with ABtA?

Our unique organizational approach to our administrative processes allows those familiar with the ABA or ASD field an opportunity to expand their (or switch to!) non-clinical career. By joining the ABtA Admin Department, you will help contribute to the overall success of our learners, centers, and agency through the integral job duties listed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Intake Department Supervisor is in charge of overseeing all intake and records processes at A Bridge To Achievement. These include but are not limited to: the intake department, authorization/billing functions and learner referral initiatives. This position ensures all processes within learner onboarding are effective and efficient, as well as that ongoing documentation needed for current learners are complete within funder and agency requirements.

• Lead, supervise and train  the employees within the intake sector by providing guidance, mentorship, and strategic feedback to ensure individual department success and quality
• Work as liaison between families, the billing department, funders, and the agency to ensure smooth onboarding process and communicate all necessary information as needed
• Oversees and monitors all documentation required in the onboarding process, including; waitlist, referral sources, documentation management, emails and faxes, etc.
• Collaborates with other departments to ensure timely onboarding of new clients and ongoing services can continue
• Establish and maintain rapport with community members to foster client outreach 
• Develop and maintain unified system for communication with referral sources
• Monitors intake work flows regularly and ensure completion of assigned tasks within the designated deadlines

Requirements

Qualifications (Education & Experience):

• High School Diploma required
• Bachelor's degree in psychology, social work, human services, healthcare administration or relevant field preferred 
• Minimum of one year of experience in a supervisory role required 
• Minimum of one to three years of overall experience within a related human services field (IDD/DD, ABA, etc) required 
• Strong working knowledge of intake practices and procedures within human services organizations (ABA organizations preferred)
• Previous intake or insurance benefits specialist experience preferred
• A criminal background check, health care registry check and background report is required for this position

Knowledge, Skills and Abilities:

• Individual with a commitment to fostering client engagement & retention across all practices
• Demonstrated commitment to upholding ethical standards and promoting a positive workplace culture characterized by fairness, respect, & inclusivity
• Ability to work effectively and stay solution-oriented within a fast-paced environment that is going through high growth
• A collaborative supervisor style with strong communication to lead a high functioning team
• Proven ability to work effectively cross-functionally within all levels in the organization
• Strong proficiency with Microsoft Office (PowerPoint, Excel, Outlook) and G Suite
• Proven organizational skills through strong time management and excellent attention to detail 
• Ability to facilitate constructive dialogue, mediate conflicts, and negotiate mutually beneficial outcomes

Physical Requirements:

• While performing the duties of this job the employee is regularly required to operate a computer, telephone, and keyboard
• Travel Requirement up to 25%

ABtA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits

• Exceptional and Competitive Wages
• Paid Time Off (PTO)
• Paid Holidays
• Paid Self Care Time
• Incredible Employee Assistance Program (EAP) for all employees (and their partners and dependents) which includes counseling services, financial services, legal services, discounts and more!
• Flexible Schedules
• Healthcare Insurance Options (Medical, Dental, Vision and Life)
• Health savings account
• Ancillary Insurance Options through Aflac (STD, LTD, and more!)
• Initial and Ongoing Paid Training and Supervision
• Performance and Promotion Raises
• 401(k) with Company Matching
• Referral program

Job Type: Full-time, Remote position but must live in NC

Salary Range: $48,000 - $55,000