ABA Center Administrative Specialist

The Heartbeat of our Center: Center Admin Specialist Needed!

A Bridge To Achievement is seeking an energetic and career-minded professional to join our team! We are currently hiring a full time center administrative specialist position at our Pineville location (10502 Park Road, Suite 150, Charlotte, NC 28210). The applicant must be willing to work between the hours of 7:30AM and 6:30 PM, though scheduled times may vary.

The Administrative Specialist is one of the main administrative support personnel at an ABtA center. This position is the first point of contact for employees, learners and visitors to our center and provides administrative support to all during the day. This position works closely with Center Leadership by reporting issues, concerns, and solutions regarding agency-specific inquiries. This position monitors inventory checklist(s), ensures the center is a structured, sanitized, and organized work environment, and liaises with outside parties that arrive at the center (guardians, delivery drivers, maintenance workers, etc).

Who is ABtA?

A Bridge to Achievement is a rapidly growing agency that provides family-centered Applied Behavior Analysis (ABA) services, emphasizing the future of children with ASD and their families. Our expert team of Board Certified Behavior Analysts (BCBAs) and highly trained behavior technicians use evidence-based ABA methods to teach children social, communication, play, cognitive, and self-care skills, while reducing problem behaviors in a variety of settings based on the family needs.

At ABtA, we understand that ASD has a dramatic and lifelong impact on individuals with this diagnosis and their families. We partner with parents to understand their children by identifying their strengths, interests, and learning styles. Using ABA and other evidence-based techniques, our highly-trained clinicians focus on therapies and interventions that use positive reinforcement to teach the children we support to reach their full potential. We then integrate our services in a variety of settings striving to create the most effective learning experience and promote positive change across all aspects of the lives of the children we serve and their families.

Why should you choose a career with ABtA?

Our unique organizational approach to our administrative processes allows those familiar with the ABA or ASD field an opportunity to expand their (or switch to!) non-clinical career. By joining the ABtA Admin Department, you will help contribute to the overall success of our learners, centers, and agency through the integral job duties listed below.

ESSENTIAL FUNCTIONS:

• Welcomes and check-ins learners for pick up and drop off
• Answers miscellaneous radio calls to support the clinical team throughout the day
• Provides behavioral support to learners as necessary  
• Assists with ratio requirements (2:1 ratios in select rooms) as needed 
• Review office supply inventory checklist(s) and sends requests for purchases  
• Acts as a liaison for the agency with outside parties that arrive at the center (mailmen, delivery drivers, parents, and other occupants, etc) by answering the door and directs them to the appropriate parties
• Maintain sanitation and cleanliness at the center to meet safety standards as set by agency 
• Opens and/or closes the center (keyholder duties) and follows all procedures to maintain the safety and smooth operation of the center 
• Maintains necessary center records (ex. Confidentiality forms, sign in systems) and ensures HIPAA compliance standards are met
• Ensures scheduled center support staff to follow assigned administrative tasks (as set by center supervisors) 
• Organizes and cleans individual therapy rooms at the center to meet safety standards and protocols as set by the agency 
• Maintains communication with center supervisor(s)  and managers regarding issues, solutions, and ideas to optimize processes at the center

Requirements

Qualifications Requirements 

• High school diploma or GED required 
• Associates degree or above in psychology, business administration, marketing, communications, or a related field preferred 
• Minimum of one year of overall experience in administration, office upkeep, or receptionist  duties preferably in a related human services or healthcare field required 
• Minimum of one year of overall experience within a related human services field (IDD/DD, ABA, etc) preferred 

• Working knowledge of administrative practices and procedures within human services organizations (ABA organizations preferred)
• Knowledge of supporting learners within the ABA field preferred

Knowledge, Skills, & Abilities:

• Demonstrated commitment to upholding ethical standards and promoting a positive workplace culture characterized by fairness, respect, and inclusivity.
• Ability to work effectively and stay learner and employee focused within a fast paced, center environment.
• A collaborative work style with strong communication to participate in a high functioning team.
• Proficiency with Microsoft Office (PowerPoint, Excel, Outlook) and G Suite
• Proven organizational skills through strong time management and excellent attention to detail 
• Strong customer service skills, including professionalism, patience, and a positive attitude 
• Ability to juggle multiple tasks and responsibilities efficiently without compromising quality or accuracy

Physical Demands:

• Must be able to observe and move with children in their natural environments (e.g. ABtA center, home, school and/or outside or in community) 
• Must be able to demonstrate working and playing with children; must be able to sit on floor on ground and move easily in this capacity 
• Must be able to perform the following gross motor activities: 
• Climbing (e.g. upon playground equipment) 
• Bending over (e.g. to assist child with writing or pick up reinforcers off ground) 
• Squatting (e.g. to assist child putting on shoes) 
• Running (e.g. running through a sprinkler with a child) 
• Carrying (e.g. teaching materials, toys, art supplies) up to 15lbs 
• Must be able to perform the following fine motor activities: 
• Pincer grasp (e.g. manipulation of teaching PECS icons) 
• Writing (ex. Filling out paper form with a pencil or pen) 
• Using scissors and various craft supplies 
• Grasping objects (e.g. keys, door knobs, etc)
• Twisting of hands/wrist or fingers (e.g. Tying Shoes, fastening a button, using a zipper, etc)

• Must be able to demonstrate working and playing with children; must be able to sit on floor on ground and move easily in this capacity
• Must be able to lift children up to 50lbs
• Must be able to utilize safe non-violent crisis intervention techniques with program participants of all ages (raising arms above head to block, stepping back, reaching behind shoulders, etc) 
• Must be able to teach and assist with toileting skills. (eg. changing diapers, lifting on an off toilet) 
• While performing the duties of this job the employee is regularly required to operate a computer, telephone, tablet, and keyboard

Work Environment 

This position works primarily out of a climate-controlled ABtA center/office location that complies with all relevant safety and accessibility regulations. This position works primarily indoors, but some locations may have an outdoor playground which would expose the employee to natural elements when working with learners who have transitioned outdoors. Employees are expected to contribute to maintaining cleanliness and tidiness in shared areas while at the office. Employees may be subject to various noise conditions based on room usage, room type and the use of radio systems to communicate across the building.  Employees are expected to assist learners in the bathroom for toilet training and diaper changing.

Benefits

Benefits for All ABtA Employees:

• Exceptional and Competitive Wages
• Paid Time Off (PTO)
• Paid Holidays
• Paid Self Care Time
• Amazing Employee Assistance Program (EAP) for all employees (plus their partners and dependents) which includes counseling services, financial services, legal services, discounts and more!
• Flexible Schedules
• 401k Retirement Plan with a company match
• Healthcare Insurance Options (Medical, Dental, Vision and Life)
• Ancillary Insurance Options through Aflac (STD, LTD, and more!)
• Flexible Spending Account (FSA) for medical expenses and dependent care expenses
• Mileage Reimbursement & Paid Drive Time Policies
• Initial and Ongoing Paid Training and Supervision
• Opportunities for Career Advancement
• Performance and Promotion Raises
• Agency social events
• Agency laptop or tablet provided, and choice of Agency Phone or Phone Stipend
• Exceptional benefits for our BTs (because our BTs deserve it!)- Happy BTs: Happy learners, happy parents and happy BCBAs!
• Our BTs have a consistent (30+) hours policy
• RBT Certification Program for New Behavior Technicians in the Field (Includes Application and Exam Cost Reimbursement)
• Tuition Discounts, Supervision, Mentorship, and a formal Trainee Program for Employees Seeking Their BCBA Certification
• They get paid drive time AND mileage reimbursement policy
• They get exceptional pay!
• They get full benefits (401(k) with company match, health insurance, etc.)
• They have PTO, paid holidays, AND Paid Self care
• We have career growth opportunities for BTs and trainees, including a formal trainee program

Job Type: Full-time

Compensation Range: $17.00 - $23.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

ABtA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.