Warehouse Account Manager

Warehouse Account Manager role:

Job Title: Warehouse Account Manager
Location: Greenpoint, Brooklyn, NY
Position Type: Full-time

Job Summary

The Warehouse Account Manager plays a vital role in overseeing customer accounts, ensuring operational efficiency, and maintaining strong client relationships. This position requires a hands-on approach to managing inventory, coordinating shipments, and providing exceptional customer service to meet client needs. The ideal candidate has experience with logistics platforms, excels in communication, and thrives in a fast-paced warehouse environment.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts, addressing inquiries and ensuring satisfaction.
• Manage and track orders using ShipStation and Shopify, ensuring accuracy and timely delivery.
• Oversee the processing of shipments, returns, and exchanges to maintain seamless operations.
• Collaborate with warehouse staff to coordinate inventory management and order fulfillment.
• Monitor and resolve customer complaints, providing timely updates and ensuring client satisfaction.
• Generate and analyze reports related to account performance, inventory levels, and order metrics.
• Maintain accurate account records, including customer preferences, order history, and special requirements.
• Liaise with internal teams (sales, billing, and logistics) to ensure a smooth customer experience.
• Stay informed about company policies, product updates, and industry best practices to provide expert account management.

Requirements

Qualifications

Education:

• High school diploma or equivalent required; bachelor’s degree in business, logistics, or a related field preferred.

Experience:

• Proven experience in account management, customer service, or warehouse operations is required.
• Hands-on experience with ShipStation and Shopify is a must.

Skills:

• Exceptional organizational and time-management skills.
• Strong verbal and written communication abilities.
• Proficiency in logistics platforms, CRM systems, and Microsoft Office Suite.
• Problem-solving mindset with a proactive approach to client and operational challenges.
• Ability to multitask in a fast-paced environment and prioritize effectively.

Environment & Schedule

• Work Environment: Warehouse-based role with an office component; must be comfortable working in a physical warehouse environment.
• Schedule: Flexibility required to accommodate various shifts, including occasional evenings, weekends, and holidays.

Benefits

Why Join Us?

• Weekly Pay 
• Opportunities for professional growth and development
• Supportive and collaborative work environment
• Commitment to quality and excellence in manufacturing

If you’re a detail-oriented professional with a background in manufacturing and a passion for precision, we’d love to hear from you.