VP of Retail Stores

Blue Nile (R2Net Inc.) is a leading company of certified diamonds, engagement rings and fine jewelry. Our standards are amongst the highest of all jewelers. We prioritize customer experience and extraordinary value while leading the industry in quality, product, and style. 

Blue Nile is seeking a highly skilled and experienced VP of Retail Stores to oversee and drive the strategic direction, operational excellence and overall performance of the Blue Nile showroom locations within the organization.  

Responsibilities: 

• Lead and develop the retail strategy to meet company objectives. 

• Identify growth opportunities, including store expansion, market penetration and innovative retail models.  

• Monitor market trends and adapt strategies to stay competitive. 

• Ensure consistency and high performance across all locations – closely monitoring sales performance in all stores. 

• Establish and monitor KPIs to evaluate store performance, including sales, customer satisfaction and operational efficiency. 

• Drive process improvements to optimize cost efficiency and productivity. 

• Build and lead a high-performing retail management team, fostering a culture of collaboration, diversity, inclusion, innovation and accountability. 

• Act as a mentor and provide guidance to regional and store managers.  

• Champion a customer obsessed culture, ensuring a superior shopping experience across all stores.  

• Gather and analyze customer feedback to inform improvements in service and operations, ensuring performance excellence.  

• Implement initiatives to drive customer loyalty and retention.  

• Manage and oversee the retail budget, including loss & prevention responsibility for store operations. 

• Drive revenue growth and profitability through strategic planning and execution. 

• Collaborate with finance teams to monitor financial performance and develop forecasts.  

• Serve as a key liaison between retail sales and corporate leadership. 

• Work cross-functionally with all teams including customer service, marketing, merchandising, supply chain and HR to align on company priorities and enhance the employee experience. 

• Represent the retail division in executive meetings and decision-making processes.  

• Ensure all store operations are in compliance with company policies, industry regulations and legal requirements.  

• Maintain high standard for store appearance, merchandising and operational procedures.  

Requirements

• Bachelor’s degree in business administration, Retail Management or related field 

• Proven experience (10 plus years) in retail operations, including multi-unit management, with a strong track record of success.  

• Exceptional leadership, communication and interpersonal skill. 

• Demonstrated ability to analyze date, develop strategies and execute plans effectively. 

• Strong financial acumen with experience managing P&L and budget. 

• Innovative mindset with a focus on continuous improvement and customer obsession. 

• Results driven with a focus on measurable outcomes. 

• Ability to motivate and inspire large, diverse teams.  

• Strong problem-solving and decision-making skills. 

• Adaptability to a dynamic and face-paced retail environment. 

Benefits

At R2Net, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:  

• Paid Time Off 

• Medical, Dental, Vision and Prescription Insurance 

• 401(k) Retirement Plan with company match 

• Flexible spending account 

• Health Savings Account 

• Tuition Reimbursement 

• Employee Discount 

• Parental Leave 

• Life Insurance 

Annual base pay range: $250,000 - $300,000. Final pay rate shall be determined and is based on experience and qualifications.

At this time, R2Net will not sponsor a new applicant for employment authorization for this position.  

Additional Information: R2NET Inc. Is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identify, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law.  R2NET Inc. Will consider qualified applicants with criminal histories in a manner consistent with the requirements of appliable law.