Vice President, Client Experience

We are Assembly, the modern global media agency that’s part of Stagwell, the challenger network built to transform marketing. We’re purpose-led through our core, and we help brands build connections with people through culturally relevant media experiences. We’re at the cutting edge of data and tech-driven marketing, and we believe brand and performance media can work together to drive breakthrough business growth.  

ICYMI: Assembly was named Ad Age’s first-ever Purpose-Led Agency of the Year atop the 2022 Ad Age A-List!

Assembly is looking for a Vice President of Client Experience who is responsible for providing business leadership and serves as the senior partner for clients as well as internal teams. The Vice President will lead a cross functional team driving the overall approach of media, data, and tech for our largest clients.  In this role, you will manage team performance and development, quality work execution, client satisfaction, and agency growth.  This role is responsible for client retention and maintaining executive and senior-level relationships. The Vice President is responsible for proactively assessing and managing the risk associated with clients and partners, as well as meeting client goals. The role will collaboratively work with other departmental leaders to build and roll out initiatives and operational standards. The Vice President will be active in new business assignments.

This position reports to the EVP, Client Experience and will work collaboratively with other leaders within the organization.

Responsibilities: 

• Proven track-record of leading successful client engagements across multiple accounts and high visibility clients
• Lead the overarching strategic thinking, ensure strategy is aligned and designed to grow the business
• Direct and manage account staff, overseeing execution of all account initiatives from inception through completion

·       Collaborate effectively with inter-agency teams to develop holistic plans and fully integrated strategies

• Build and maintain trusting relationships with senior client contacts
• Accountable for client satisfaction and retention
• Heavy contributor to building CEL community
• Assist EVP in attaining P&L targets through a combination of existing business contributions and new business development

·       Identify process or procedure opportunities for improvements and suggests and implements resolutions

• Ability to evaluate, cultivate, and lead new business opportunities with the Growth Team
• Lead integration with partner agencies
• Identify/seek out new business opportunities and organic growth, capitalizing on previous relationships and areas of expertise

Requirements

• Bachelor’s degree with 10+ years of experience
• Proven success leading and managing multiple top-tier client accounts
• Strong experience with Luxury clients
• Experience leading a cross-functional agency team
• Ability to work in a team environment fostering ideas through integration and inclusion
• Fluent in omni-channel media planning, ROI measurement and analytics including building and implementing testing frameworks
• Strong oral and written communication skills
• Expertise of media planning across channels, with proficiency specifically in Search and Social channels
• Success in building and presenting strategic presentations to client executives
• Analytically minded, specifically comfortable with data, media metrics and trends 
• Proven problem-solving skills and ability to think outside of the box for creative solutions

Benefits

Why Assembly?

• We care about your growth – we offer competitive salaries, annual compensation reviews, and keep detailed personal development plans to ensure you’re hitting your personal and company goals
• We recognize and celebrate your success…all the time! Whether it’s through company meetups, employee recognition programs, or just a regular day, we make sure our people’s achievements are known and appreciated
• We’re truly a people-first organization. That’s why we offer a Flexible Time Off policy that puts you in control of your work-life balance, as well as market-leading primary and secondary caregiver and parental leave policies
• We have a hybrid in-office/remote working policy that focuses on bringing people together in-person when it’s needed most, i.e., team strategy brainstorms, learning & development opportunities, and company meetings
• We care about social and environmental Impact – we have dedicated Impact Champions who collaborate globally to make sure we’re leaving the world better than we found it
• We have an amazing group of Employee Resource Groups who form close knit communities and are committed to guiding the agency to become more inclusive, diverse, and representative of the world around us
• We’re part of Stagwell, the challenger network built to transform marketing. We’re nimble and digital-first, and we’re quickly growing to take on the biggest legacy hold cos

In addition to medical, dental and vision coverage, we offer a generous PTO plan, 401k program, comprehensive family planning benefits (including paid parental leave), and pre-tax commuter benefits. Benefits/perks may vary depending on the nature of your employment with Assembly and the location where you work.

Equal Opportunities

In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $115,000 - $130,000USD. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

At Assembly, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, status as a protected veteran, among other things, or status as a qualified individual with disability. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. EEO Employer M/F/Vet/Disabled.