Technical Account Manager (Water Treatment)

Come and join an amazing team that is passionate about what we do! A mid-size local water treatment company is looking for a professional person to manage accounts in the New York City Metropolitan Area. Your role will include:

• Training with a certified professional.
• Scheduling and setting work priorities
• Evaluating and scheduling service for Fortune 500 Accounts.
• Interfacing with building personnel, general contractors and project managers to identify concerns and maintain good customer relations.
• Be the key point of contact for the customer, and resolve issues and complaints to customer’s satisfaction as well as provide water treatment expertise to answer questions
• Ensure that material and equipment are ordered and shipped for clients.
• Schedule service visits to ensure against down time of water treatment program.
• Monitor efficiency and quality control of water treatment program.
• Generate reports on all services, inventory, and concerns. Review reports with management.
• Obtain and maintain all required trainings and certifications related to water treatment service

Requirements

• Mechanical aptitude; able to learn to use, maintain, and understand equipment and system.
• Physical ability; ability to carry 30 pound backpack through the city and climb safe ladders and ability to wear required PPE.
• Decision making ability
• Associate Degree-Technical (minimum); Environmental or HVAC-related are highly preferred
• Water Treatment Service Experience (Highly Preferred)
• Flexible work hours, 24/7, but most work takes place during business hours
• Valid Driver’s License
• Excellent interpersonal and organization skills, able to maintain and keep information confidential.
• Must be able to meet deadlines and report information timely and accurately.
• Computer and time management skills.
• Ability to work with all levels within the organization.
• Great customer services skills with a can-do attitude
• Possess or obtain required training certifications, such as a New York 7G Pesticide Technician certification
• Ability to attend quarterly in-person staff meetings in New Jersey
• Ability to use required technology, including, but not limited to Microsoft office, smart phone apps, e-training, and other work-related software
• Experience navigating NYC highly preferred

Benefits

• Competitive Salary:
  • During the first year, will be paid based on experience and required training time (range of 40-60K)
  • After the first year, salary will be based on knowledge, capacity, and customer service with a high growth potential. Commission will also be paid based on addition services, chemical and equipment sold to the client.
• 401K (with employer matching up to 4%)
• Accrued PTO and paid holidays
• Generous employer contribution towards health benefits costs
• Employer paid life insurance, with additional options
• Employer paid supplemental short term disability insurance
• Pretax benefit options
• We provide all tools required to perform duties including work computer and cell phone
• All costs associated for professional certifications are paid by the company
• Professional development and growth, and quarterly performance conversations
• Other perks