Technical Account Manager (Crypto)

The Tie is a leading provider of information services for digital assets. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors. The Terminal brings together real-time news from thousands of primary sources with sentiment analytics, spot and derivatives, alternative, and on-chain data in a powerful and intuitive platform.

The Tie’s clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.

We are backed by top-tier investors and are well-positioned to scale.  We love crypto and we’re excited about our role in its global proliferation.

The Position

As a Technical Account Manager, you help scale our API redistribution and third-party integration efforts. You provide accurate technical service before and after the point of sale, making integrations as easy as possible for our clients. You understand our products, specifically our data set library and custom component builder, and feel confident using APIs. You should be able to explain technical details and requirements to both technical and non-technical audiences.

This is a great opportunity to get hands-on experience with broad data types like news, sentiment, or developer activity data. You will not only see how the data is collected and processed, but also how it is used, and be part of helping clients build solutions with it.

What You Will Work On

• Work alongside the Account Executives to win new business and increase sales
• Provide technical support for customers to support pre-sale and post-sale processes
• Support Account Managers with their accounts, answering questions, leading technical onboardings, and helping to build custom components and dashboards
• Understand new data sets and be able to communicate value to clients
• Address all product-related queries on time
• Train customers to use products effectively
• Provide developers with customers’ feedback to help identify potential new features or products
• Report on product performance
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements

Requirements

• BA/BS degree or relevant experience
• Solid technical background with hands-on experience in digital technologies, SQL and python skills are a must.  
• Experience using REST API endpoints 
• Experience or passion for cryptocurrency markets is strongly preferred
• An ability to grasp customers’ needs and suggest timely solutions
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills

Benefits

• Competitive compensation
• Employee stock option plan
• Health, dental, vision, and disability insurance
• Flexible paid time off
• Flexible working hours
• A fast-paced and exciting work environment
• Strong teamwork-driven culture

Salary range: $80,000 - $120,000 + Commission

Location: New York City / hybrid considered

The TIE Inc is an equal opportunity employer.