Systems Administrator

Job Title: Systems Administrator  

Job Location: On-Site

About us:

Softheon is a dynamic and forward-thinking Software as a Service (SaaS) organization that is dedicated to ensuring affordable, accessible, and plentiful healthcare for every American. We are a pioneering force in the healthcare technology industry, driven by our mission to empower individuals and organizations with innovative solutions that transform the healthcare landscape. Our commitment to improving healthcare access and delivery is unwavering, and we are looking for top-tier talent to join our journey and contribute to our vision. If you're seeking an environment where your contributions are impactful and deeply valued, don't just join a company with ambition. Align with a purpose backed by a committed company.

Our Company Culture:

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.

At Softheon, Our Mission is powering growth to make healthcare more productive, intelligent, and successful. Our Vision is Making healthcare affordable, accessible, and plentiful for every American.

About the role:

Softheon is looking for a Systems Administrator that will lead a team to build, maintain, monitor, support, diagnose, and repair Softheon’s physical and virtual systems and networking infrastructure. Additionally, your team may provide second level technical support escalation to the Softheon Helpdesk for the internal staff of Softheon.  

This position is 100% on-site at our Stony Brook Headquarters.

Requirements

You will:

Technical Support and Coordination

• Receive and coordinate resolutions to technical support calls and requests for the IT team.
• Engage in a team-based rotation system to provide continuous, round-the-clock support for critical production issues, ensuring prompt and effective response and resolution to maintain operational stability.
• Advise the Softheon Helpdesk on tasks and help to develop methods and procedures to increase helpdesk efficiency on duties.

Server Deployment and Maintenance

• Deploy, configure, and monitor Windows servers according to best practices and compliance standards specific to the healthcare industry.
• Regularly update server OS to the latest versions or patches to maintain security and feature compatibility.
• Oversee ongoing performance tuning, hardware, and software upgrades and optimization as needed for system and networking infrastructure.

Performance Monitoring and Optimization

• Regularly review server logs and performance metrics to identify inefficiencies or areas for improvement.
• Optimize server performance by tweaking configurations and implementing best practices.

Security and Compliance

• Implement, maintain, and enforce security policies specific to Windows servers in a healthcare setting.
• Monitor industry alerts and notifications regarding any vulnerabilities specific to Windows server environments.

Collaboration and Integration

• Work closely with DBAs, network engineers, and application developers to ensure servers meet the specific needs of hosted applications and services.

Continuous Learning and Development

• Stay updated on the latest trends in system and cloud technologies, especially those relevant to the healthcare sector.

Additional Responsibilities

• This role requires you to work EST hours.
• This role requires you to be on-site at our Stony Brook Headquarters.
• Availability to work occasional weekends and overnight hours as needed.

You have:

Education

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• AZ-900 Certification required

Experience

• 3-5 years of related experience
• 3-5 years of experience with Microsoft Server Admin.
• Minimum of 1 year of PowerShell experience.
• Minimum of 1 year of Microsoft Active Directory experience.
• Willingness to work monthly overnights and possible weekend work.

Skills

• Strong interpersonal skills with effective verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Strong etiquette for internal digital communications (email or ticketing).
• Ability to meet deadlines in a fast-paced environment while managing simultaneous projects.
• Demonstrated ability to work effectively, independently, and in a team environment.
• Technical expertise in identifying, diagnosing, and evaluating end-user computer and account issues, and developing effective mitigation and repair methods.

Knowledge

• Experience or familiarity with:
• Microsoft Windows operating systems.
• Microsoft Office Suite.
• Workstation hardware troubleshooting techniques and software utilities.
• Workstation software troubleshooting techniques and resolution.
• Microsoft Active Directory.
• Microsoft Server 2012, 2012R2, 2016, 2022.
• Hyper-V Virtualization.

Benefits

What we offer:

Salary: $65,000 - $80,000/yr

Softheon offers every full-time employee a comprehensive benefits package including: 

• Opportunity to work on cutting-edge cloud-based healthcare solutions; 
• Excellent benefits package that includes health, vision and dental coverage for you, your spouse and dependents; 
• Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave; 
• 15 days to Discretionary PTO based on YOS plus 9 additional holidays; 
• Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities; 
• An opportunity for you to be part of a team committed to improving healthcare access and affordability by leveraging innovative technology solutions; 

*Please note that candidates applying for this position, must currently reside within the United States.

Join Softheon, and together, we'll shape the future of healthcare in America.

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare affordable, accessible, and abundant for all. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.

Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.