Spanish Content Operations Associate at Zearn

The Purpose of Zearn

Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid.

Our top-rated learning platform is designed to catch kids up and move them forward in grade level math. And it works.  Large-scale efficacy research shows students who use Zearn make significant gains in math proficiency, including the students who start multiple grade levels behind.

The vital importance of learning math today is hard to understate, and yet today, it is common to think that only some are born to achieve in math. Math learning is often disparaged and feared (e.g. I’d rather go to the dentist than do algebra) or viewed as a special interest of luxury (e.g. if kids don’t have a passion for math that is okay, maybe they have a passion for pottery).  We don’t look at learning to read the same way.

Zearn exists to help create a world where all children love learning math.

As a nonprofit, all of our work is driven by what is best for kids.  At the same time, we operate as an intense and fast-moving technology company, inclusively solving hard problems that will impact current and future generations. The problems we solve require expertise in pedagogy, software development, persuasion, psychology, design, writing, video production, problem solving, and countless other disciplines. As an organization that is always stretching to get to the next level of impact, every single person owns mission critical work.

If you are ready to join our team of problem solvers, own work that will drive us to achieve impact at scale, we are looking for you.

Learn more about us at https://about.zearn.org/.

The Purpose of the Spanish Content Operations Associate Role at Zearn

The role of the Spanish Content Operations Associate at Zearn is to support the translation of our existing English digital content into Spanish, for Spanish speaking math learners in the U.S. education system.  This is achieved by:

Becoming an expert within our proprietary Content Management System (CMS) to ensure our Spanish team is able to meet their tight deadlines and goals. 

• Flawlessly entering and transcribing content into our Content Management System (CMS)
• Uploading documents, images, audio files, and videos in the Content Management System while following internal protocol for file management
• Producing a wide variety of documentation and visual assets as needed for the project

Using your incredible attention to detail to ensure that all scripts and notes are ready to be entered into our CMS and are ready to be a part of a student’s experience in learning. You’ll be ensuring the Spanish content is high quality during the QA process.

• Committing to 100% accuracy by providing mission critical proofreading and correcting any content errors found
• Collaborating with internal and external stakeholders to create and produce outstanding math content in Spanish
• Documenting and reporting bugs and other problems or inconsistencies
• Adhere to existing styles and call attention to discrepancies across related materials
• Ensure consistency and accuracy in translations and across all content, based on established translations, branded terms, and relevant reference tools (i.e., Style Guide and Master Glossary)

Applying your exceptional Spanish skills to ensure every student’s experience in learning through our Spanish lessons is outstanding. 

• Reviewing translated texts and recommending corrections or revisions following the Spanish language conventions
• Iterating and editing based on input from Translation Manager and Content Operations Manager
• Managing Pre-Translation and Translation needs, including: file prep, analysis of CMS and digital lesson videos, and identifying other components that need to be included in translation workflow
• Support the internal review process for each independent digital lesson (IDL) from start to finish

Supporting content creation and participating in development of production processes

• Preparing digital lessons for Spanish translation and CMS work
• Providing feedback and suggested improvements in areas that affect content production
• Supporting knowledge management and transfer by documenting and following new product norms, processes, and tips
• Assisting Spanish Content Operations Manager in preparation of files and assets

Examples of Problems Someone in this Role can be Expected to Solve

• Is there a more efficient way to prepare our files for Spanish translation? 
• How can we leverage this preparation step for more accurate alternative text translations?
• How can we identify patterns and improve our internal review processes so that we are better equipped to identify errors earlier in the process?
• How can we leverage the team’s knowledge of Spanish syntax and target dialect(s) to maintain and improve the accuracy, consistency, and coherence of translated materials across products?
• How can we support the maintenance of Spanish Resource documents so we can successfully use them for content creation?
• In what ways are we able to improve our efficiency as a team?
  

Skills

Below are the skills we believe would be impactful for this role. A strong candidate will demonstrate strengths in personal organization, project management, process management, written and verbal communications, and solving problems. But more importantly, we are looking for candidates who are excited to develop and improve these skills through continuous coaching and on-the-job apprenticeship.

Personal Organization

• Proactively learning productivity software
• Managing time and commitments

Project Management Skills

• Deadline oriented execution

Process Management Skills

• Proactively learning and using team processes
• Continuously  improving your team's workflows processes

Written & Verbal Communications

• Critical Reading
• Sharing your perspective productively

Solving Problems

• Troubleshooting and solving everyday work problems
• Participating in team problem solving

Potential Markers of These Skills 

• Bachelor's degree and 2+ years of experience working in a Spanish-language translation, copyediting, or proofreading role 
• Fully fluent native-level speaker and writer in both English and Spanish (ES-US dialect)
• Strong skills in Adobe Illustrator, InDesign, and/or Photoshop preferred 

How We Work

• We aim to create a numeracy movement. This is no easy feat, and no one of us can solve this on our own.  Given that Zearn is a transparent, collaborative, and open-to-feedback culture. 
• Our work is often collaborative in nature:
• Our daily work is highly execution and detail-oriented
• We meet weekly as a team to share context and solve problems related to translation and QA tasks
• We seek ways to create and improve systems and work with each other to contribute thinking in both asynchronous and synchronous discussions.
• We have shared guidelines in place to help support you when needed.

Location

This role is remote from any of the states Zearn hires in: CA, CT, FL, IL, LA, MA, NJ, NY, NC, OH, OR, PA, TN, TX, VA, WA, Washington D.C. and WI.  You may be asked to travel as needed for business or for team building purposes.

Compensation and Benefits

The compensation range for this role is $80,000 - $85,000 per year.

We offer a competitive benefits package, including comprehensive medical, dental and vision plans, short- and long-term disability, life insurance, 401K matching, parental leave, and a flexible PTO policy. We also offer a collegial and passionate culture and the potential to positively impact the lives of millions of children.

To Apply:  https://apply.workable.com/j/3726A748B1

Zearn is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.