Service Manager (e-bike rental start-up)

Position: Service Manager

Location: On-site

At Whizz, we're leading and transforming transportation for delivery drivers. Join our Bike Mechanic Team as the Service Manager and play a pivotal role in overseeing and elevating all aspects of our fleet and store service functions across multiple locations. We're seeking an experienced individual who can lead a service team, exemplify best practices, and ensure the efficient flow of operations 24/7.

Join the Bike Mechanic Team!  This role is pivotal in revolutionizing transportation for NYC's delivery drivers, ensuring top-notch e-bike performance. Join us on this exciting journey of growth and impact! 🚀

Why Whizz?

Competitive Salary: Based on your skills and experience.

Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter.

Salary Growth Potential: Show your commitment and watch your salary grow.

Referral Bonuses: Earn extra bonuses for bringing successful new hires to our team.

What You'll Do:

• Lead the service team in all bicycle and store service functions: new bike builds, walk-in repairs, and checked-in repairs, setting an example for best practices.
• Oversee and assign workload efficiently, ensuring 24/7 operations and maintaining a seamless flow.
• Manage all aspects of repair workflow: intake, job prioritization, service parts management, timely completion, and quality checks.
• Conduct performance evaluations for each mechanic, being the first point of contact for service-related issues among the team.
• Manage general store tasks, including opening/closing, resolving POS and ERP issues, participating in marketing events, and attending ongoing staff meetings to improve department and company operations.
• Conduct inventory management, ensuring stock levels are maintained, and perform monthly inventory audits of tools and equipment.
• Place and manage inventory orders on a monthly basis.

• Maximize rider-facing operational performance by providing help desk resources and technical advice to all service staff.
• Detect and diagnose shop problems in structural and social interfaces.

Requirements

• Experience in managing team members.
• Proven experience in training.
• Proven experience as a Bicycle Mechanic, specializing in electric bicycles.Bicycle Mechanic certification is a plus.
• Strong analytical skills and proven problem-solving abilities with attention to detail.
• Excellent communication skills with the ability to interact effectively with riders and team members.
• Must be able to work as business dictates, including weekends.
• Ability to stand for extensive time periods, occasionally walking, kneeling, or reaching.
• Able to lift at least 80 lbs or more and use proper lifting skills.

Benefits

What’s it in for you:

• Competitive Salary: up to $70,000.00
• KPI Bonuses based on performance
• Working Hours: Flexible schedule at different locations.
• Benefits:
• Paid Time Off (Vacation, Sick & Public Holidays).
• Training provided for continuous growth.
• Convenient commute options for a smoother daily journey.