Senior Manager, Sales Operations

A third-party partner is seeking a Senior Manager, Sales Operations for a leading company in New York, NY. This role is eligible for a hybrid work model with two days in-office. The Senior Manager, Sales Operations will be a subject matter expert on sales operations business metrics and trends, capturing new opportunities through project leadership, and implementing strategies to enhance business growth.

Responsibilities

• Identify process efficiencies within the sales organization, influence change, and implement new workflows.
• Establish key sales metrics, measure, and report on the impact of process changes on KPI performance.
• Develop and operationalize tools, such as CRM and workflows, to monitor and improve business performance and sales workflows.
• Lead a small internal team of sales operations managers.
• Leverage data to analyze, identify, and support recommendations for growth.
• Implement and maintain quality control measures/service level metrics within the department.
• Develop project plans, set milestones, and ensure timely project completion.
• Build strategic plans that consider pilots, training, feedback to maximize project impact.
• Present performance updates and recommendations to senior management and stakeholders.
• Effectively communicate performance findings, strategies, and recommendations to senior management and key stakeholders.
• Foster a culture of data-driven decision-making and performance accountability within the organization.

Requirements

• Bachelor's degree or equivalent is required.
• Minimum 8-10 years of experience in operations, sales enablement, consulting, project management, or a similar role. E-commerce experience preferred.
• 3 years of experience as a people leader.
• Proven track record of implementing innovative ideas, processes, or products in complex organizations.
• Strong strategic thinking and planning abilities, with effective problem-solving and change management skills.
• Strong numerical and analytical skills.
• Ability to adapt to new processes and technologies quickly.
• Team player with a proactive attitude and work ethic.
• Demonstrated history of living the company's core values: Customer, Innovation, Team, Accountability, and Trust.
• Unquestionable integrity and ethics.

Benefits

• Competitive base salary: $120,000-$150,000.
• Eligibility for an annual bonus and/or equity grant.
• Hybrid work model: two days in-office.