Senior Manager, Experience

Wasserman is a leading marketing, management, representation and sales business that serves talent, brands and properties on a global scale. We operate at the epicenter of sports, music, entertainment and culture, empowering clients, igniting passions and inspiring fans worldwide.

Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 27 countries and more than 65 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.  

The Senior Manager, Client Services is an integral position on Wasserman’s Experiential Team with responsibility for overseeing the successful delivery of various aspects of agency projects, from brief to execution. The Senior Manager, Client Services will ensure that all of the client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Wasserman and its clients.

Responsibilities:

• Own various components of large-scale projects to support the day-to-day management of accounts
• Lead the development and execution of small-scale projects with support from an account team and oversight from an account director
• Manage day-to-day client relationships, establish credibility and anticipate client needs
• Support in the strategic development of activation concepts that deliver on client requests, demonstrating critical thinking and creative solutions
• Manage specific work flows while also having the ability to oversee a project in its entirety
• Work in a collaborative manner with all Wasserman account teams to ensure flawless project delivery against the client’s objectives and agreed upon budget
• Ensure projects are correctly budgeted for and meet expected financial targets
• Develop, manage and reconcile project budgets of $500K+
• Develop status sheets, project milestone documents and enforce deliverable dates essential to each program’s success
• Understand the landscape for each client’s business/sector as well as the media context for their investments
• Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
• Troubleshoot and creative problem solve throughout projects
• Follow all project processes and procedures to uphold quality standards
• Attend conferences, tradeshows, etc. as necessary to ensure Wasserman always provides best-in-class programs and continues to increase its product offering for industry-leading clients
• Ensure consistent positive working relationships between departments and other Wasserman Experience team members

Requirements

·       Minimum of a Bachelor's Degree

·       4 –7 years relevant event operations experience (preferably in the experiential, sports or entertainment field)

·       Ability to remain calm under pressure, work on multiple projects simultaneously and achieve deadlines

·       Possess exceptional written and oral communication skills

·       Capable of navigating tough issues and influencing those involved toward a desired outcome

·       Ability to foresee issues developing before they arise and develop a solution as needed

·       Maintain an open-minded mentality, allowing thorough exploration of all ideas and thought-starters

·       Must be comfortable working as an integral part of a team environment

·       Ability to put out small "fires", with an understanding of when to escalate

·       Focused and strong-minded with an ambition to help grow the company

·       Lead and inspire other team members and generate positive morale

·       Ability to multi-task and prioritize workload while coordinating with others to proactively meet deadlines

·       Thrive in a fast-paced environment and possess a ‘can-do’ attitude at all times

·       Strong attention to detail and highly organized

Benefits

Base salary range: $60-90k plus bonus potential if applicable for role.

Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role