Senior Front of House Associate

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.
Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

The Role

The Senior Front of House Associate is a critical role responsible for ensuring exceptional customer experience and smooth daily operations. This position is the face of the Zoomo brand in NYC, directly interacting with our customers. You will uplevel the customer experience by managing reservations and customer inquiries and leading the FOH operations to deliver a seamless customer experience. You will be proactive, customer-focused, and a great teammate who possesses strong leadership skills to help put your signature on the NYC operations.

Responsibilities

Lead the front-of-house retail operations to hit targets for rentals, retention, and revenue.

• Drive a great customer experience by directly interacting with customers, identifying opportunities to improve, and executing initiatives that make us better.
• Collaborate with the City Ops Manager to identify and execute initiatives to improve store operational efficiency and profitability.
• Complete ad-hoc requests such as arrears collection, street team marketing initiatives, and strategy collaboration.
• Work with the customer service team to resolve knotty customer issues.
• Ensure visual standards of the store is maintained (e.g., store displays, signage and cleanliness)
• Work with the back-of-house team to ensure smooth operations and customer experience. 
• Provide accurate information to customers (e.g. product features, pricing and after-sales services)
• Ensure that customers leave our store satisfied and remain customers for life.

Requirements

• 2+ years of retail experience.
• Excellent communicator. Both to customers and internal teams.
• Proactive. Continually finding ways to improve the customer experience and grow the business. 
• Results-driven. A proven winner with a track record in hitting targets.
• Detail-oriented. If things aren’t done properly, you’re not happy.
• Calm operator. Can turn a dissatisfied customer into a Zoomo promoter.
• Positive energizer. Bring excitement and energy to the people around you. 
• Problem-solver. if you don’t know the answer, you know where to look and who to ask
• Builder. Can build processes, tools, and relationships.
• Curious. Thoughtfully questions and is willing to question the status quo.
• Collaborator. Enjoys working in a collaborative environment and building relationships.
• Available to work flexible hours that may include mornings, evenings, weekends, and holidays.

Benefits

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched on team that strives to make the streets greener and serve the rider
• $22- $25 per hour depending on experience
• Global and country-specific benefits packages
• Monthly team outings & events
• Get to know our product by using one of our e-bikes
• Annual learning and development allowance
• Mental wellbeing support

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all. 

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