Senior Account Manager (CPG Research)

Base salary $90,000 - $100,000 plus bonus and benefits

Are you a researcher in the CPG space who has a track record of driving account growth and extensive market research experience including consumer product and sensory research. If so then we may have the perfect role for you..

What’s the role in a nutshell?

We are looking for a highly motivated individual who is experienced in market research, business development and account development to join our U.S. business -  someone who can spot opportunities for commercial growth.

We have several growth areas to target, including market research, consumer product and sensory research. It’s the role of the growth team to talk with authority to C-Suite clients about our variety of research methodologies.

What we do here at MMR...

MMR is an independent, global consumer and sensory research agency specialising in food, drink, personal and household care research. We are industry leaders, guiding best-in-class innovation for our clients -partnering with over 50% of the top 100 global food and drink brands. Our team of over 800 highly engaged, multi-disciplined employees are primarily dynamic research professionals, sensory experts and data scientists. We boast a true global reach with offices in Wallingford (near Oxford), London, New York, Shanghai, Singapore, Mumbai, Sao Paulo, Cali (Colombia), Bangkok, Durban and Amsterdam.

What makes MMR special?

We are a "people first" company that prides itself on collaboration, honesty and mutual trust. Don't take our word for it though, check us out on Glassdoor. You'll see we're currently rated at 4.7 out of 5 as an employer destination and a massive 97% of our employees would recommend working for us to a friend. Add to that 99% of our people approve of our CEO and you get a general feel of what it means to be part of the MMR family. We also have three other main constituents of the MMR Family: Huxly, a brand strategy and innovation consultancy; Together, a creative digital agency, and Ideal Insight, a leading video production agency. This dynamic family of brands allows us to really work closely with our clients, helping them with every need across the innovation cycle and beyond.

More about our opportunity

We see this as a key position within the business, reporting into our Commercial and Account Growth Lead. You will be part of a team that is elevating our account management and business development to another level, connecting with clients in a different, more holistic, more ambitious and more senior way – way beyond the typical research agency relationship!

The role will be a mix of Client Account Management and Business Management, ensuring that both new and established clients are getting the best experience they can from  MMR and spotting any account growth opportunities along the way.

The role would be based in the US, with the desire and ability for frequent travel across the country.

This role will in part be shaped by the individual, but key elements will include:

1.      Managing Client Accounts:

· Strategic Account Management: Take ownership of designated CPG client accounts, focusing on business development and
delivering exceptional service.
· Strategic Planning: Develop and execute annual strategic account plans, identifying growth opportunities and potential risks.
· Client Engagement: Lead crucial client conversations including proposal briefings and account reviews, ensuring alignment with client objectives.
· Proposal Development: Create compelling project proposals tailored to client needs while ensuring profitability targets are met.
· Consultative Approach: Provide valuable advice and consultancy to clients, particularly in New Product Development (NPD) and research, elevating the client experience.
· Methodology Promotion: Advocate for MMR proprietary methodologies to potential clients, displaying their effectiveness and relevance.
· Internal Consultation: Provide internal consultancy and approve research design, proposal, and debrief content as needed.

2.      Business Management:

· Performance Monitoring: Track performance against KPIs set by the Senior Vice President (SVP), identifying growth opportunities and
potential shortfalls.
· Forecasting: Prepare and submit regular forecasts for expected monthly Gross Profit, ensuring accuracy and reliability.
· Reporting: Share weekly business updates with the leadership team, highlighting new project briefs, commissions, and upcoming sales opportunities.

CRM Management: Maintain and update contacts leads and opportunities within MMR’s CRM system.
· Purchase Orders and Invoicing: Ensure that client POs are raised, and invoices despatched in a timely manner.

Requirements

• At least 3 years Previous experience within an ad-hoc agency environment or client-side research experience is essential
• Quantitative experience is essential and exposure to qualitative is beneficial
• Product testing and sensory research experience is essential

• Have a proven track record of hitting growth targets
• Be commercial, with a drive to focus on growth and ambition
• Highly collaborative and always seeking to get the best out of people
• Ability to learn quickly and speak about the MMR Family confidently with clients
• You’ll be a great negotiator, comfortable leading in procurement type situations, balancing the needs of the client with those of MMR’s
• An organised, strategic thinker with excellent time keeping skills

·       A keen interest in innovation and brand strategy (desired)

• Genuine curiosity’ and wanting to get to know more about client issues, strategies and a desire to influence decisions

Benefits

At MMR, our people are central to MMR’s success and therefore we drive a culture where everyone can thrive. Some of the ways we achieve this is by operating in an open, dynamic, varied & non-hierarchical environment, providing bespoke training through the MMR Training Academy, giving overseas secondment opportunities and by promoting our staff purely on merit.

If you would like to join the team, please apply here!

MMR Research Worldwide is an Equal Opportunities Employer.