Salesforce Release Manager

The Release Manager will be responsible for executing deployments for Salesforce.com and related cloud services. This includes defining the way releases are handled, ensuring that all functionality is delivered smoothly and efficiently to our customers. While this role does not involve management of direct reports, it does require strong facilitation and leadership of cross-functional teams. An ideal candidate is an innovator; someone who leverages data to challenge existing assumptions and identify solutions, driving towards continuous process improvement.

Key Responsibilities Include:

Collaboration and Coordination: Communicate with Project Teams, Service and Project Managers, and Functional Release Managers to understand the demand, prepare landscape and sandbox setup proposal. Providing leadership, control and take responsibility for the given area and manage and coordinate the deployment process.

Supporting/Planning project cutovers and oversee deployments: Manage releases according to the organization standards and adhere to timelines. Ensure appropriate resources are available and communicate deployment status as necessary.

Subject Matter Expert for the release management tool: As a specialist of a tool you must act a leader to support, train other team members if they are facing any issues in the deployment of there releases/project streams.

Mitigating Risk: Identify risks during code conflict, merging and make sure to deploy quality code in production and should conduct release reviews, should take a decision on GoLive of business requirement.

Salesforce Platform Knowledge: You must be proficient in refreshing a sandbox, must know how to package and deploy metadata components, knowledge on release branching strategies, code merging and should have worked on conflict resolution strategies.

Knowledge On Tools: Release manager must be efficient enough to work on application life cycle management solutions like Service Now, Jira, IBM Rational Team Concert, Version One, Visual Studio Team Foundation Services, Git, Visual Studio, Ant etc, This is not a mandatory requirement but if someone has knowledge of additional tools it is really good.

Requirements

Minimum 5+ years of experience on the Salesforce platform inclusive of release management, Salesforce Administrator, and implementing Salesforce.com technology-based solutions

3+ years as a Salesforce Release Manager in an enterprise-level environment

3+ years of experience in Migration tools such as Change sets, Informatica, Eclipse, Ant

Experience managing the release processes for business on-boarding projects and data migrations

Experience with Salesforce release management on an enterprise, multi-org scale

Proven ability to design and implement new processes and facilitate user adoption

Ability to coordinate and document the evaluation, scope and completion of updates and new development requests

Ability to articulate and manage tasks, dependencies, task durations, and risks in a timely manner

Ability to build and manage relationships with clients, third-party partners, and internal stakeholders

Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements

Experience with requirement’s definition & management

Experience working with Salesforce support team

Collaborative nature and ability to build consensus among multiple stakeholders

Excellent verbal and written communication skills, with ability to work with both technical and non-technical stakeholders

Ability to communicate effectively and confidently with team members.

Strong professionalism, and interpersonal skills

Strong Understanding of Salesforce.com best practices and functionality

Understanding of source control management systems (i.e., GitHub) and effective code branching/merging strategies

Experience with CI/CD Tools, GIT source control, VS code IDEs, branching and merging strategies/resolving conflicts

Experience in the use of DevOps tools such as ElectricFlow, Puppet Enterprise, AutoRABIT, Copado, and Visual Studio Release Management

Experience using and following SDLC Methodology – Agile / Scrum / Iterative Development

Scrum Alliance CSM or CSP certification or PMI’s Agile Certified Professional (ACP), Lean, Kanban, or other Agile certification (preferred)

Salesforce Platform Dev 1 preferred and Salesforce.com Admin Certification required