Sales and Customer Service Specialist

Company Description

Grit - Pest Process Outsourcing is a United States-based BPO company that focuses on the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies. Our goal is to help businesses magnify their value, increase conversion rates on leads and new business, retain current customers, and gain a competitive advantage while lowering operational costs. We provide access to a complete team of professional, administrative, technical, and knowledgeable customer service staff to enhance the customer experience and strengthen client relationships.

Role Description

Looking for experienced talent for Sales & Customer Service to solidify sales and assist customers in a fast-paced environment. You will be responsible for influencing existing and potential customers, handling inquiries, resolving concerns, and providing exceptional customer service. The ideal candidate will be motivated, organized, and able to meet and exceed sales targets while ensuring customer satisfaction. This role requires excellent communication and interpersonal skills, as well as the ability to multitask and work under pressure.
Salary is Competitive plus Commission.

Requirements

You are someone who:

• Has a proven track record of success in sales and customer service roles
• Is able to understand customer needs and adapt sales strategies accordingly
• Has excellent communication and negotiation skills
• Can work in a fast-paced and target-driven environment
• Is comfortable using sales software and CRM tools
• Has strong problem-solving and decision-making abilities
• Is self-motivated and able to work independently as well as part of a team
• Is customer-oriented and committed to providing exceptional service
• Is organized and able to manage time effectively
• Is fluent in English (additional languages a plus)

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Flexible Spending Account & MetLaw
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development