Reliability Supervisor (New York)

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY:

Responsible for the supervision of all technical investigations related to the performance of the New Flyer fleet in NYC. Tracks fleet reliability via MDBF analysis and liaises with New Flyer Technical Services and suppliers to deliver solutions to improve performance. Ensures technical issues are resolved quickly. Establishes and manages a strong, successful customer relationship with NYCT/MTA at the division level that ensures New Flyer successfully receives awards for future orders.

WHAT YOU WILL DO:

• Understands and uses the New Flyer core values when working inside and outside the New Flyer organization.
• Understands and follow Respectful Workplace rules.
• Follow all applicable laws, arrive for assignments on time and follow all New Flyer travel policies.
• Coordinate field investigations and manage workload of Field Technical Specialist team, including special projects
• Develop and maintain Reliability reports and present monthly to the customer and internally
• Develop and maintain a detailed technical issue log for all active technical issues in the NYC fleet and review weekly with New Flyer and the customer
• Analyze MDBF data to identify opportunities to improve reliability and perform cost/benefit analysis to recommend improvements via field campaigns and/or continuous improvement
• Liaise with New Flyer Technical Services, Engineering, and suppliers to report field issues affecting reliability and develop solutions
• Travel to work site locations as required to oversee, understand, and support investigations
• Report all issues affecting New Flyer product or business to the NYC Service Manager.
• Review iBus website regularly.
• Other duties as assigned.

*Daily commute to Jamaica, New York is required

WHAT YOU NEED TO BE SUCCESSFUL:

• Degree in Business, Management, or Engineering
• 5 years work experience or equivalent
• Some leadership experience
• Inventory management experience
• Proficient with MS Office suite
• Technical Skills (Coach or Bus Experience)

*Travel may be required

WHY JOIN OUR TEAM:

• Competitive Wages.
• Medical, Dental, and Vision Benefits
• A continuous learning environment.
• Ability to advance your career with a growing company.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY: 

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.  News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.

Annual Salary Range:

$85,000 - $95,000