Program Manager, Vendor Risk

Why Work for Quontic?

Quontic Bank is a CDFI federally chartered digital community bank. We have a customer-centric culture built around helping our customers and giving back to local communities. We're making homeownership simpler, faster, and most importantly, more accessible for all communities across the United States.

Who We are

Quontic is the adaptive digital bank that empowers its customers financially while embracing their diverse circumstances. Quontic's mission to break the system for financial empowerment stands in the face of big banks and proves there is a better and more equitable way to put the customer first. We focus on truly understanding and serving the underdogs, entrepreneurs, gig-economy workers, immigrants, and more with a curated banking experience as opposed to a one-size-fits-all banking approach.

What We Live By

Whatever your role, we are bound by a spirit of collective commitment and excellence in all aspects of our work. As an employee of Quontic, the importance of your contributions cannot be overstated. You are an important part of our team!

Your Primary Responsibilities Include:

The Program Manager for Third Party Vendor Risk will oversee the organization's vendor risk management program. This role ensures that third-party vendors meet compliance, security, and operational standards, mitigating risks and aligning vendor performance with business objectives.

Job Responsibilities:

• Develop, implement, and enhance the third-party risk management program, aligning it with company policies, regulatory requirements, and industry best practices.
• Maintain a comprehensive inventory of vendors, categorizing them based on risk levels and business impact.
• Design and manage vendor risk assessments, including initial onboarding, ongoing monitoring, and periodic reviews.
• Conduct thorough evaluations of vendor compliance with contractual obligations, security standards, and regulatory requirements.
• Collaborate with internal teams to address identified risks and implement appropriate mitigation strategies.
• Monitor and report on vendor performance metrics and key risk indicators (KRIs).
• Partner with Procurement, Legal, Compliance, IT, and other stakeholders to ensure cohesive vendor management practices.
• Serve as the primary point of contact for vendor risk inquiries, audits, and issue resolution.
• Stay updated on evolving regulations and standards affecting third-party risk, such as GDPR, CCPA, and SOC 2.
• Develop and maintain vendor risk management policies, procedures, and training materials.
• Support regulatory audits and provide necessary documentation for third-party risk compliance.
• Generate regular reports on vendor risk posture and program effectiveness for senior leadership.
• Communicate findings and recommendations to both technical and non-technical audiences.
• Perform special projects, and additional duties and responsibilities as required.

Requirements

Education and Experience Requirements:

• Bachelor's degree (or equivalent) in Compliance & Risk Management, or similar; OR associate degree and two (2) years of experience in functional area; OR high school diploma (or equivalent) plus four (4) years of experience in functional area.
• Additional five (5) years+ of progressive experience in functional area.

Additional Job Requirements:

• Proven skills and experience in vendor management, contract management, or program management, preferably in the banking or financial industry.
• Proven experience with Microsoft Office 365 and the following technology: vendor risk assessment methodologies and tools.
• Strong understanding of regulatory requirements and compliance related to vendor management (e.g., ISO 27001, NIST, GDPR).
• Relevant risk management certifications preferred.
• Excellent project management skills.
• Audit and quality control experience preferred.
• Familiarity with vendor due diligence processes and contract evaluation.
• A commitment to maintaining accuracy and data integrity in all vendor risk-related activities.
• Willingness to pursue continuing education, certifications, etc. as applicable to advancing in the organization.
• Analytical and problem-solving skills.
• Interpersonal and communication skills with the ability to speak confidently.
• An ability to thrive in a fast-paced environment where priorities change daily, and where employees wear many hats.
• Detail-oriented with the ability to think "outside the box" and prioritize tasks and decisions in a timely manner.
• Self-directed, yet effective working as part of a collaborative team.
• Responsive and customer-focused with a demonstrated use of professional judgment.

The above is merely a description. Responsibilities and duties are not limited to the above. Quontic reserves the right to change job descriptions at any time.

Benefits

This role's annual base salary range is $125,000 - $157,000.

In addition to a fulfilling career, we offer competitive compensation and a comprehensive benefits package that can fuel your financial milestones & keep you well. Full time employees are eligible for:

• Health, Dental, Vision, & Life Insurance
• Financial Wellness Planning & Coaching
• Counseling Support Services & Resources
• Paid Parental Leave
• Pet Insurance
• 401K Match
• Employee Bank Accounts with Quontic
• Generous Paid Time Off