Product Manager

Who we are

Lovingly has paired our passion for creating meaningful moments with the power of innovative technology to redefine how gifts, especially floral gifts are sent today. We think it should be personal, intentional and truly capable of representing how you feel! 

Our mission is to set a new standard in gifting through innovative technology, ensuring that every gift is meaningful, personal, and effortlessly delivered to the people who matter most to you. 

And with our network of over 1500 talented local florists across the country, we can guarantee your gift will make a mark. 

At Lovingly, we embrace a hybrid work model that combines the flexibility of remote work with the benefits of in-person collaboration. Our team members are spread across North America, with many conveniently located within a few hours of our Hopewell Junction, NY headquarters. While the majority of our team works from home most of the time, we recognize the unique value of face-to-face interactions. 

Depending on the role, team members may be asked to join us at HQ periodically—ranging from once a year to quarterly, monthly, weekly or even more often. This approach ensures that we can maintain strong team cohesion and collaboration while respecting individual needs for flexibility. Our hybrid model reflects our commitment to creating a balanced, adaptable work culture that supports both personal and professional growth.  

Who you are

• Passionate about creating meaningful experiences for customers and team members alike.
• A believer in continuous personal and professional development with a growth mindset that sees potential in every challenge.
• Committed to excellence, efficiency, and results-oriented work without compromising on quality.
• A proponent of evidence-based and logical decision-making balanced with rational compassion.
• Eager to contribute to a human-centric and relational work environment, building relationships based on dependability, honesty, and teamwork-focused coordination.
• An advocate for transparency and accountability, ensuring alignment with our high-performance mindset and trust-building initiatives.
• Experienced in managing end-to-end product lifecycle for SaaS products and skilled in leading cross-functional teams to drive product success through data-driven decision-making.
  

If this describes you, you might just be the Product Manager we’re looking for!

Position Summary

The Product Manager is responsible for the end-to-end lifecycle of Lovingly's Product offerings. This role requires a strategic thinker who can translate business objectives into product features, lead cross-functional teams, and drive product success through data-driven decision-making.

Essential Duties and Responsibilities

1. Strategic Planning (25%)

• Develop and maintain a long-term product roadmap aligned with company goals.
• Conduct regular market analysis and competitive research.
• Identify new product opportunities and potential threats.
• Collaborate with senior leadership to define product strategy.

2. Product Development (40%)

• Create and maintain comprehensive product requirement documents (PRDs).
• Write detailed user stories and acceptance criteria for the development team.
• Prioritize features and manage the product backlog using JIRA.
• Lead sprint planning, review, and retrospective meetings.
• Collaborate with UI/UX designers to create wireframes and prototypes.
• Work closely with engineering teams to ensure proper implementation of features.

3. Data Analysis and Decision Making (15%)

• Define and track key performance indicators (KPIs) for product success.
• Conduct regular quantitative and qualitative user research.
• Analyze product usage data to inform feature development and improvements.
• Prepare and present data-driven recommendations to stakeholders.

4. Cross-functional Leadership (15%)

• Lead and influence cross-functional teams including engineering, design, marketing, sales, and customer support.
• Align stakeholders around product decisions and priorities.
• Collaborate with sales and account managers on new feature launches.
• Work with the marketing team to develop go-to-market strategies.

5. Innovation and Continuous Improvement (5%)

• Stay updated on industry trends, especially in e-commerce and SaaS.
• Explore and recommend the integration of new technologies, including AI tools.
• Continuously improve product management processes and methodologies.

Requirements

• Bachelor's degree in Computer Science, Business, or related field.
• 5+ years of software product management experience with SaaS products.
• Proven track record of delivering successful B2B and D2C products.
• Strong proficiency in agile methodologies and tools (e.g., JIRA, Confluence).
• Excellent analytical and problem-solving skills.
• Outstanding written and verbal communication skills.

Preferred Qualifications

• Bachelor's degree in Business Administration or related field.
• Experience in e-commerce or marketplace platforms.
• Knowledge of API development and ecosystem management.
• Certification in product management (e.g., CSPO, PMP).

Required Competencies

1. Strategic Thinking: Ability to develop and articulate long-term vision.
2. Data-Driven Decision Making: Proficiency in using data to inform product decisions.
3. Leadership: Capable of leading and influencing cross-functional teams.
4. Communication: Excellent in both written and verbal communication.
5. Problem Solving: Adept at breaking down complex problems and finding solutions.
6. Technical Acumen: Understanding of software development processes and technologies.

Performance Metrics

The Product Manager will be evaluated based on the following metrics:

1. Product adoption and usage rates.
2. Revenue generated from new features/products.
3. Customer satisfaction scores related to product features.
4. On-time delivery of roadmap items.
5. Team effectiveness and collaboration scores.

Work Environment and Physical Demands

• Requires sitting for extended periods and using a computer.
• Occasional travel (10-15%) may be required for team meetings or conferences.
  
  Note: Job candidates must reside in one of the following states: New York, Connecticut, or New Jersey. Candidate must be located within 1 hour of Hopewell Junction, NY.   
  
  Salary Range 
  The salary range for this position is between $120k and $180k based on skills, experience, and background.  

Benefits

• 22 days PTO—use them however you want! 

• 12 paid holidays 
• Comprehensive benefits, including health, dental, and vision 
• 401k with guaranteed 3% salary contribution 
• Ongoing development opportunities, plus a 25% tuition discount at Marist College (including online programs) 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.