Operations Coordinator, Americas

Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest growing beauty brands. As a company, we are fueled by purpose which allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!

Summary: Huda Beauty is looking to hire a talented and detailed oriented Customer Service Coordinator, based in our New York office. The ideal candidate will be a self-starter, enthusiastic, and will play a starring role in helping craft and implement strategies and workflows with a specialized focus on logistical improvements to assist our Customer Service and Supply chain teams.

Essential Duties and Responsibilities:

• Responsible for daily processing of internal IRF and gratis orders including inventory validation as well as managing timelines and communication.
• Manage the daily transactional processing of orders and line uploads within ERP system and transmission to 3PL warehouse system.
• Monitor status and timing of global inventory transfers committed to POs for marketing subscription box partnerships (BoxyCharm, IPSY).
• Manage order shortage reporting for internal publishing and weekly OOS ETA communication to retail partners to support replenishment.
• Continuously update any retailer compliance infractions with weekly publication to 3PL warehouse for improvement.
• Responsible for managing order processing and communications with Sephora Mexico across all brands.
• Maintain updating shared file of final retailer launch QTYs to forecast allocations to publish back to global supply planning team on behalf of our region.
• Support as needed in communications with 3PL warehouse around any specialized order shipping requirements, such as delivery deadlines or appt required.
• Assist in month end closing processes to ensure all sales orders and lines have closed in ERP to support timely invoicing.
• Manage upcoming inventory ETAs with planning teams to maximize fill rate across orders.
• Support as needed in RTV processing in ERP and reconciliation with 3PL warehouse in accordance with finance credits.
• Support as needed in onboarding logistics across 3PL warehouse and systems for new retailers and points of distribution.

Requirements

• 2-4 years in similar role within a D2C / B2B business
• Experience and familiarity with order processing and analyzing large data sets
• Strong excel skills and proven ability to reconcile data variances and maintain reports
• Preferred experience working with ERP and/or EDI systems
• Potential background with some logistic knowledge in warehousing or freight
• Excellent attention to detail
• Beauty or lifestyle experience preferred
• Team player willing to wear many hats and thrives in a scrappy environment

Benefits

• Monthly “Self-Love Days” – at company discretion
• 401(k) matching contributions
• Premium Medical/Dental/Vision coverage for employee plus dependents
• Monthly coaching sessions with our in-house Success Coach
• Employee discounts on all Huda Beauty products
• Hybrid working schedules (home & office)
• Quarterly product gifting

Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodation at any point in the application or interview process, please let us know.