Operations Analyst (NYC)

ABOUT UPCLEAR

UpClear delivers a SaaS revenue management platform that is used by some of the most recognizable consumer goods brands in the world. Our system supports Trade Promotion Management, Trade Promotion Optimization, Integrated Business Planning and Revenue Management.

We serve more than 80 brands in over 30 countries. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for eight years in a row.

UpClear's global headquarters is in New York City and we have offices in Atlanta, London, Paris, and Hong Kong.

ABOUT THE ROLE

We’re looking for a dynamic individual to manage UpClear’s internal operations as we continue to grow and explore areas of expansion. As Operations Manager, you will contribute to and support the core growth capabilities of the organization, by implementing and supporting core processes and systems (communication, collaboration, employee on-boarding, productivity). You will work with the CEO and Senior Management to solidify and reinforce processes that enable the team to do their best work with minimal friction and worry.

WHAT YOU'LL DO

• Systems - You will be responsible for managing operational system configurations, migrations, training ; research and propose systems for better collaboration and efficiencies (CRM, Project Management, SharePoint, Office 365,..)
• Standards – Develop & maintain global IT and operational standards and processes to align with client requirements
• Communications – Support internal communications (newsletters, announcements, town hall meetings, website..)
• HR – Support on-boarding process, assess people/team needs with CEO and management team
• Vendor selection and management - ensure the timely, efficient and highest-value purchase of materials, supplies and services globally
• Other ad-hoc office management responsibilities such as but not limited to general office coordination and handling external service providers.

Requirements

WHAT YOU'LL NEED

• 2-5 years’ experience in an Operations and/or Management function
• Bachelor’s degree
• 'Tech mindset' - ability to understand and configure systems and software tools
• Proven ability to think strategically
• Excellent communication skills (oral and written) with ability to communicate at any level, in a multicultural working environment
• Negotiation skills and proven ability to build consensus and lead
• Highly attentive to detail
• Tech/start-up industry experience is a plus

Benefits

UpClear employees have access to a range of competitive benefits, including:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k employer matching contribution, IRA)
• Paid Time Off (Vacation, Sick, and Public Holidays)
• Hybrid work model