Network Support Associate

We are Rokt, a hyper-growth ecommerce leader. We enable companies to increase value by unlocking real-time relevancy in the moment that matters most, when customers are buying. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions connecting 400 million customers across the world’s leading companies. In January 2025, Rokt’s valuation increased to $3.5 billion USD, allowing us to expand rapidly across 15 countries. 

At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Network Support Associate

Target total compensation $25/hr - 6 month contract

Requirements

About the role

This role is structured as a 6-month contract, paid hourly. This role has the opportunity to extend into a full time position at the completion of the 6-month contract, pending strong performance from the individual during their time at Rokt!

Rokt’s Marketplace Support team is responsible for upholding the health of its marketplace, and supports our internal teams with various business initiatives. We are seeking Associates that can raise the bar and manage Rokt’s ongoing operational support tasks for both internal and external users. You are a key piece of the puzzle that helps convert our customer objectives into results at Rokt.

The Associate role will focus primarily on content moderation, ensuring that the various experiences shown to end customers across the marketplace meet Rokt’s and our client’s standards. You will do this by developing robust quality assurance skills. This work is coordinated in Jira, a tool that you will either have experience with or learn on the job. Associates will become experts in Rokt’s suite of products, and learn how to use the tools that enable our clients. Over time, our Associates learn a suite of technical skills, including familiarity with Rokt’s products, HTML, CSS, Javascript, JSON and many others, helping you advance at Rokt and your career more broadly.

Responsibilities

• First line of product support for both internal and external users
• Brand campaign approvals to maintain compliance in the marketplace
• Quality assurance of ecommerce experiences
• Creation of demo sites showcasing the Rokt technology on partner pages
• Managing internal operations across Rokt’s business, including but not limited to new hire onboarding, management of Google Suite, and designing/improving workflows to support various new tasks as they arise

Requirements

• BA/BS degree
• French, German and Japanese speakers are a plus, but are not required!
• Project management - highly organized and able to prioritize tasks effectively
• Reacts well when placed under stressful conditions or pressure
• Positive attitude and able to enjoy the work they do
• Effective communicator - able to simplify and effectively explain complex solutions
• Creative problem solver - approaches all projects and tasks with a creative mindset in order to determine the appropriate solution
• Bonus points for technical experience with HTML/CSS, Javascript, JSON, XML, with some familiarity with API integrations

Benefits

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Enjoy catered lunch every day and healthy snacks in the office.
• Dog-friendly office.
• Work with the greatest talent in town.

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week).

If this sounds like a role you’d enjoy, apply here and you’ll hear from our recruiting team.

Note: The first stage of the recruitment process for this role is to complete a 15 minute, online aptitude test which will be sent out to your application email. Successful candidates will be contacted to discuss next steps