Media Resource Coordinator

Situation, a digital-first agency building passionate communities for live experience-based clients like WICKED on Broadway and The Metropolitan Opera, seeks a Media Resource Coordinator to play a crucial role in managing media team workflows, processes and requests through the agencies task management platform, Asana. This role will report to the Media Specialist, Paid Social and will be responsible for processing requests, managing team workflows, enforcing SOP, reporting on team bandwidth and utilization and ensuring processes are being followed across relevant departments. The selected candidate will demonstrate a keen sense of attention to detail, will be organized, task focused and have the ability to develop, execute and optimize internal processes to create efficiencies.  

What You’ll Do

This role will be responsible for processing media team requests, monitoring team utilization, ensuring internal processes are being followed, and helping leadership to develop and optimize internal processes to create efficiencies across the agency.  They will regularly participate in the following activities in order to ensure success: 

• Deliver a weekly utilization report to leadership to aid in tracking team billability and bandwidth 
• Process and manage all trafficking, search and analytics request submissions within Asana
• Assist in prioritization of media requests by reviewing priority deadlines and communicating bandwidth concerns with team leads 
• Enforce media, search and analytics SOPs to minimize rush requests whenever possible
• Evaluate current processes in collaboration with the Group Director, Media Buying to create efficiencies between departments and increase profitability 
• Be a resource for task management tool support and training, including but not limited to:
• Set up of new client ‘teams’ and ‘projects’ for new media clients 
• Assist with auditing media teams and projects within Asana monthly to ensure they’re set up and assigned correctly
• Develop Asana dashboards to aid in team projections, reporting, forecasting etc. for Buying, Search and Analytics teams
• Monitor media team deadlines within Asana and work to ensure timely cleanup of overdue tasks 
• Onboard new hires onto Asana and lead trainings for larger Media Team members as needed 
• Host monthly Asana office hours to support internal team members with questions and potential troubleshooting

Our office is located in midtown Manhattan and we are currently working in-office three days per week.

Sample Day-to-Day Responsibilities

• Process incoming trafficking requests via Asana for Media Buyers and Search leads
• Ensure all trafficking requests are tracking toward their assigned deadlines and follow up on any pending action items or missing components of each request
• Report on team utilization and media allocations weekly and send associated reports to leadership team(s) for review
• Create and manage Trafficking and Tagging jobs within Advantage and update budgets based on feedback from client service team leads 
• Manage, audit and optimize media projects within Asana to ensure every project is created correctly and that all tasks and deadlines are assigned

Requirements

• At least 1-2 years of agency and/or related media experience
• Highly organized self-starter with great attention to detail
• Task / project management experience is a plus, but not required

Benefits

We offer a competitive base salary and a range of benefits and perks:

• Salary range: $50,000 - $60,000, commensurate with experience
• Health care plan (medical, dental and vision)
• Retirement plan with employer match
• Life and disability insurance
• Generous paid time off package that includes vacation, sick, “life happens” days, birthdays, summer Fridays and public holidays
• Paid family leave
• Cold brew coffee, snacks and fresh fruit
• Wellness resources
• Special access to New York City’s arts and entertainment scene

We have been honored for our commitment to our team with workplace awards from Crain’s, Best Companies Group, Cynopsis, Digiday, and Fortune.

Our Company

We are Situation, a digital-first agency that builds and drives passionate communities to meaningful action. We partner with live experience-based brands like NFL, WICKED on Broadway, The Metropolitan Opera, and Cirque du Soleil.

Situation is part of Situation Group, a digital-first collective of award-winning advertising agencies.