L1 Support Specialist

Gersh Academy is seeking a Full Time Level 1 Support Specialist to join our team. As a Level 1 Support Specialist, you will be responsible for providing technical assistance and support to our staff members. You will diagnose and resolve basic technical issues and escalate complex problems to the appropriate IT personnel. The Level 1 Support Specialist will also assist in the maintenance and administration of various IT systems.

Responsibilities:

·       Provide technical support and assistance to staff members via phone, email, and in-person

·       Troubleshoot hardware and software issues

·       Install, configure, and upgrade software and hardware

·       Assist in the documentation and maintenance of IT systems and processes

·       Escalate complex technical issues to the appropriate IT personnel Assist in managing user accounts and permissions

·       Deploy, ship, and track IT assets/equipment

·       Participate in IT projects and initiatives

·       Stay up-to-date with the latest technology trends and developments

Requirements

·       Associate's degree in a relevant field preferred

·       1-2 years of experience in a technical support role

·       Strong knowledge of Windows operating systems and Microsoft Office

·       Basic understanding of networking concepts

·       Excellent problem-solving and communication skills

·       Ability to work independently and as part of a team

·       Customer service-oriented mindset

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development