Junior Systems Administrator

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

About the role

As a Junior Systems Administrator, you will be responsible for providing technical end-user support and analyzing and resolving network/computer hardware and software problems in a timely and accurate fashion. In this role, as Jr. Systems Administrator you will be responsible for the maintenance of InfoTrack company desktops, laptops, and telecommunications systems; and the administration, installation, and support of Windows, MacOS, software, data communication, network printers and desktops. To be successful in this role, you will need to have strong interpersonal skills with an ability to seamlessly collaborate with varying levels of staff, and a broad range of experience in Windows environments with a passion for customer service, problem-solving, and resolution.

Responsibilities

• Provide technical assistance with empathy and willingness to engage and support incoming requests and issues related to end-user computer systems, software, and hardware.
• Desktop administration and maintenance for Microsoft Windows 11 and Apple MacOS using Microsoft InTune and Jamf
• Support laptops, tablets, printers, scanners, faxing, phones, email, websites, and applications
• Prioritize and follow up on tickets until resolved and escalate unresolved issues to appropriate team members
• Provision new equipment with attention to detail and quality, develop and document efficiencies for help desk processes, onboarding & offboarding
• System administration of Microsoft services including Active Directory, Azure and Office 365.
• System administration of InfoTrack application and security tools.
• Phone system maintenance and administration (Moves, Adds, and Changes, etc.) for Dialpad.
• Technology asset purchasing, inventory control and tracking
• Ability to train staff on supported applications both in person and remotely
• Strong skills with developing and maintaining documentation for systems and processes

Requirements

• 2+ years experience with helpdesk/systems administration
• Preferred industry certifications for Microsoft, Apple, Cisco, AWS, etc., but not required
• Ability to communicate and closely work with internal technical and non-technical customers
• Demonstrated problem-solving ability and ability to work both individually with minimal supervision and as part of a team
• Willingness to participate in on-call rotations and respond to outages and priority incidents.
• Motivated to learn new technology and a drive to constantly improve one’s skills and knowledge.
• Ability to lift 50 lbs

Compensation

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.

$72,000 - $90,000 USD

Benefits

What Sets InfoTrack apart

At InfoTrack, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need.

Here is what we offer full-time employees:

• 401(k) Match
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• “Be Me Time” off for mental health, re-charging, volunteering
• Matching Gift Program
• Monthly Internet Stipend for Remote Employees

Our Commitment

We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.