IT Help Desk Intern

The IT Helpdesk Intern reports directly to the Director of Information Security and will be responsible for day to day operational and user support duties in connection with a high-volume office. In this role, you will support the company's information technology functions, including software, hardware, and cyber security.

Our paid internship program starts on Tuesday, June 3rd and runs 11 weeks through Thursday, August 22nd. Interns will work alongside Fluent employees in the office Monday – Thursday from 9 am to 6 pm with an hour lunch every day.

Job Responsibilities

·       Maintain operation and offer technical support for 200+ computer workstations for in-person and remote users.

·       Install software tools and keep software up to date.

·       Install and configure new computer systems.

·       Diagnose and resolve networking issues.

·       Diagnose and solve software and hardware issues.

·       Assist with account and email setup for new & existing users.

·       Handling A/V and video conferencing needs for the company including conference rooms and virtual meetings.

Requirements

·       Experience on both Microsoft Windows and MacOS operating systems.

·       Proficient with the Office365 suite.

·       Knowledge of cyber security best practices.

·       Scripting language knowledge is a plus (Python, JS, Powershell, bash, etc.).

·       Networking experience is helpful.

·       Experience with Zoom video conferencing system is preferred.

·       Good mechanical skills including cabling and PC hardware maintenance.

·       Good interpersonal and problem-solving skills along with keen attention to detail.

Benefits

At Fluent, we like what we do, and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! In addition, we offer a fully stocked kitchen, catered lunch, and our office manager keeps the calendar stocked with activity-filled events. When we’re not eating, working out, or planning parties, Fluent folks can be found participating in recreational sports leagues, networking with She Runs It, and bonding with across teams during quarterly outings to baseball games, fancy dinners, and pizza-making classes. And we have all the practical benefits, too…

• Ample career and professional growth opportunities
• New Headquarters with an open floor plan to drive collaboration
• Volunteer and philanthropic activities throughout the year
• Educational and social events
• The amazing opportunity to work for a high-flying performance marketing company!

Hourly Rate: $16/HR

Candidates may be at risk of targeting by malicious actors seeking personal information. Fluent recruiters will only reach out via LinkedIn or email with an @fluentco.com domain. Any outreach by Fluent via other sources (e.g. text, other domains etc) should be ignored.

Fluent participates in the E-Verify Program. As a participating employer, Fluent, LLC will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Fluent, LLC follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC). The OSC enforces the anti-discrimination provision (§ 274B) of the Immigration and Nationality Act (INA), 8 U.S.C. § 1324b.