IT Associate - Brooklyn/Manhattan

An IT Associate at Happier plays a crucial role in supporting our organization's information technology infrastructure. They are responsible for a variety of tasks related to hardware, software, and network systems.

The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members.

This position will be for all Happier locations!

Two of our properties below:

About 154 Scott

154 Scott is a multifaceted destination that creates space for our everyday lives. Its raw minimalist architecture and pragmatic design set the tone for an environment to work, create, exercise, nourish, connect, and escape. 154 Scott is a private membership club where an inclusive spirit orients exclusive access. 30,000 sq. ft of facilities, comprised of workspaces, art studios, recording studios, conference rooms, private bars and a restaurant, a Wellness Spa & Gym, a pool, and a rooftop deck. A consciously cultivated community connecting people of different ages, backgrounds, professions, and identities.

Check out this NY Post article most recently about Habibi at our 154 Scott Ave location in Bushwick, Brooklyn- https://nypost.com/2023/09/19/bushwicks-hottest-re....

This is a unique opportunity to join an outstanding culinary and service program. Be part of a curated group of influential, successful, and passionate professionals.

About WSA Building

161 Water Street, New York

Operated and developed by Happier People Management, The Water Street Associates (WSA) Building is a modern workspace for the Fashion, Arts, Culture, and Technology industries. 700,000 sq. ft. of programming area, spread across 31 floors, will offer Health & Wellness, Dining, Retail, and the Arts intermixed with coworking spaces, offices, and a Members' community for a holistic experience. The WSA Building project will break down barriers between the public and the once-siloed office tower, expanding the cultural offerings of the neighborhood.

This is a unique opportunity to join an outstanding culinary and service program. Be part of a curated group of influential, successful, and passionate professionals.

Responsibilities:

• Provide technical assistance to end-users by resolving hardware and software issues, including troubleshooting and problem-solving.
• Install, configure, and maintain computer hardware, including desktops, laptops, and peripherals.
• Install, upgrade, and configure software applications and operating systems.
• Assist with network setup, maintenance, and troubleshooting, including Wi-Fi, LAN, and WAN connectivity.
• Implement and manage data backup procedures to ensure data security and recovery.
• Create, modify, and delete user accounts, manage access permissions, and enforce security protocols.
• Implement and maintain basic cybersecurity measures, such as antivirus software, firewalls, and access control.
• Keep accurate records of IT assets, software licenses, and support requests.
• Train employees on the use of IT systems and tools, as well as best practices for cybersecurity.
• Respond to IT-related queries and issues, escalating more complex problems to higher-level IT staff as needed.
• Stay up-to-date with industry trends and emerging technologies to suggest improvements and enhancements.

Requirements

• A high school diploma or equivalent is the minimum requirement, although an associate's or bachelor's degree in a related field is preferred.
• Proficiency in computer hardware, operating systems (e.g., Windows, macOS), and common software applications (e.g., Microsoft Office).
• Understanding of networking principles, protocols, and troubleshooting.
• Ability to diagnose and resolve technical issues logically and efficiently.
• Good communication and interpersonal skills to assist end-users effectively.
• Strong organizational skills to manage IT assets and documentation.
• Familiarity with basic cybersecurity concepts and best practices.
• Ability to collaborate with other IT professionals and departments within the organization.
• Relevant certifications like CompTIA A+ or Network+ may be an advantage.
• IT Associates should be open to learning new technologies and adapting to changing IT environments.
• Availibility to work weekends and nights.

Benefits

Team Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Free Food & Snacks
• Training & Development
• Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes.

The base pay range for this position is a salary range of $65,000 - $70,000 per year. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.