Inventory Control Specialist

E-Distributors is an e-commerce audio equipment online retailer that has been in the business for over two decades. This family-owned company prides itself on professional development, open communication, and a stable work environment that generously rewards hard work. Our company has doubled in size in the last 5 years alone, even during a global pandemic for a reason- because we care for the people and the families that support our business.

Inventory & Parts Processor
Pro Audio Equipment Returns Processor

This role will play an integral part in the business to field customer product returns and exchanges.

This role is a fit for attentive and experienced individuals with inventory or parts management backgrounds, or those who have processed item product returns, exchanges and refunds in past. Training on our pro audio equipment available.

SUMMARY: In this position, you will be directly responsible for inspecting and testing returned audio and video equipment. You will assist in receiving returns, noting the condition, evaluating and confirming the reason for the return and testing the products (training available).

Organizing and creating SKUs of inventory for existing spare parts. Tracking all parts requests and fulfilling orders. Partner with customer service on the status of requests (through a shared Parts document). Developing an interim inventory/catalog of existing parts and locations until all necessary parts are made scannable. Creating lists of parts that need to be added to the system and added to inventory. Once parts are scannable adding them back to inventory.

Product Returns Duties

• Responsible for receiving and handling all customer returns and resolving issues
• Responsible for testing and evaluating the condition items are returned in and determine if the item is in need of further inspection or repair.
• Responds to and handles refunds, replacements and/or merchandise exchanges for customers
• Accountable to get items ready for stock and added to inventory

Requirements

• Proficiency in Microsoft Excel and Google Sheets to log transactions
• Must have order processing/ inventory control experience (creating SKUs, reports of inventory, processing returns, refunds, exchanges)
• Must have good written and oral skills and be able to email and communicate within the department as well as our customer service team.
• Experience with Pro Audio and Car Audio equipment is a Plus
• Must be able to lift 50 Pound items
• Must be able to unpack and package items of weight exceeding 100 Pounds
• Excellent communication skills
• Detail-oriented with the ability to manage multiple projects simultaneously. Must be able to interact with all levels of staff and management.
• Proficient in Microsoft Outlook, Microsoft Word, and Microsoft Excel; Google Docs
• Bilingual is a Plus

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance