Insurance Operations Manager

Berry Street is a business-in-a-box platform enabling registered dietitians to start and scale private practices that accept health insurance. We provide all of the software needed to run a thriving practice + administrative services like insurance contracting, eligibility verification, customer support, claims billing, and even patient acquisition.

The Opportunity:

Americans' poor nutrition is killing us (and costing us billions).

• 3/4 are overweight
• 1/2 are obese
• 1/2 have 1+ chronic disease caused by poor nutrition
• 1 in 10 will have an eating disorder in their lifetime (binge eating, anorexia, bulimia, etc.)

Nutrition therapy is clinically proven to make a difference and most commercial health insurance plans cover it at $0 out-of-pocket.

We’re on a mission to fundamentally heal America’s relationship with food. Berry Street empowers registered dietitians to launch and grow in-network private practices. We’re creating game-changing technology to build America’s largest dietitian network and ensure that anyone can access the help they need.

Since launching in January 2023, Berry Street has raised capital from top VCs like Village Global & Northzone and angel investors like the founders of Spring Health & Grow Therapy.

About the Role:

Berry Street is looking for an Insurance Operations Manager to join our team. In this role, you will play a critical role in overseeing the revenue cycle management process and ensuring the smooth flow of claims and payments from insurance payers. You will be responsible for managing and optimizing the end-to-end revenue cycle operations, including benefits verification, claims submission, payment posting, denials management, and revenue optimization. This role requires a strong understanding of medical billing operations, insurance regulations, and revenue cycle management best practices.

Key Responsibilities

• Manage and lead the revenue cycle management team and processes, including benefits verification, claims submission, payment posting, denials management, and revenue optimization
• Implement and optimize revenue cycle management strategies, policies, and procedures to maximize revenue and minimize denials and delays
• Monitor and analyze revenue cycle performance metrics and key performance indicators (KPIs), identify opportunities for improvement, and develop and implement action plans
• Develop and maintain strong relationships with insurance payers, ensuring accurate and timely claims submission and payment processing
• Collaborate with cross-functional teams to optimize revenue cycle workflows and resolve operational issues
• Stay up to date with the latest industry trends, regulations, and best practices related to revenue cycle management

Requirements

• 5+ years of experience in revenue cycle management, medical billing, or related roles, preferably in digital health / virtual care
• Strong knowledge of medical billing operations, insurance regulations, and revenue cycle management best practices
• Experience managing and leading a remote revenue cycle management team
• Excellent analytical and problem-solving skills, with the ability to analyze and interpret complex data
• Strong attention to detail and ability to prioritize tasks in a fast-paced environment
• Proficiency in medical billing software and systems
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build relationships with insurance payers

Target salary range: $100,000-120,000

Benefits

• The chance to drive impact within the healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Spacious and light-drenched Madison Square Park office ☀️
• Generous PTO 🏖️
• 401k with match 💰
• Citibike membership 🚲
• Unlimited dietitian care 🍓
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities