Install Coordinator

Installation Coordinator

MedScope, a Medical Guardian company, is a leader in the Personal Emergency Response System (PERS) and remote monitoring industry and participates in various government programs across the country. Examples include Home and Community Based Service Waivers and partnerships with Managed Care Organizations (MCOs).  The primary end-users of MedScope’s services are older adults, receiving care management services from local agencies and/or health plans.

Medscope contracts 1099 installers to complete the installation of our equipment in our members’ homes.  We are seeking an Installation Coordinator who is a responsible, organized individual with a knack for "reading" people to screen, interview, and onboard new independently contracted installers. You will use our customized system to review applications, conduct phone screenings, and contract with installers in a specifically assigned region of the United States. You will be the point of contact for installers in your region, review work performed, and counsel, suspend or terminate contracts as needed.  Additionally, you will complete installations in areas where we do not have adequate installer coverage to ensure timely service to our members in need.

This position is a hybrid role, M-F 9:00am – 5:30pm

Responsibilities:

• Ensure all installations are completed within the specified timeframe. Meeting state and agency level SLAs and compliance requirements is paramount 
• Monitor job activity queues daily for installer hiring and performance related tasks with the goal of properly staffing to ensure installation timelines are adhered to 
• Coordinate with consumers, consumer's contacts and Care Managers and internal sales team to drive toward getting our devices installed
• Review applications to determine which candidates meet specific criteria for the installer position 
• Effective communication with department Administrator and leadership regarding territory recruiting needs and progress
• Review installer performance: counsel, suspend or terminate as needed
• Personally complete any installs that are not scheduled to ensure installation SLAs are met
• You will be covering a travel radius of approximately 50-75 miles to complete installations as necessary
• Develop tactics and strategies to increase member contact rates and have positive impacts on key metrics
• Present monthly metrics to the business to show territory health
• Other tasks and duties as assigned

Requirements

• Excellent oral and written communication skills
• Meet or exceed department and company level KPI expectations and compile and present territory performance data
• Proven ability to multitask and experience working in a fast-paced environment 
• Excellent interpersonal skills, specifically a friendly phone demeanor, the ability to thoroughly interview over the phone
• Highly organized and detail oriented
• Strong verbal and written communication skills
• Exhibit professionalism in all interactions with external and internal customers
• Ability to navigate CRM system and onboarding platform with ease
• Must possess a sense of urgency in resolving time-sensitive escalated requests
• Technically savvy

Qualifications:

• High School Diploma
• Proficiency in the Microsoft Office suite of applications required 
• Previous experience with phone interviewing or recruiting or contractor management a plus 
• Remote hiring or supervision and Salesforce experience a plus
• Must have a valid driver’s license and reliable form of transportation

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)